Hotel General Manager

Arbor Lodging•West Des Moines, IA

23h•Onsite

About The Position

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. They are approved managers for Marriott, Hilton, Hyatt, and IHG, known for a proactive and holistic service ethos and a people-focused, data-driven, and results-oriented culture. The General Manager is responsible for all aspects of operations at the hotel, day-to-day staff management, and guest satisfaction. This role requires being an ambassador for the brand and the hotel, providing leadership and strategic planning to all departments. The General Manager is tasked with managing an excellent guest experience and is required to manage profitability and guest satisfaction measures. This specific role is to support Arbor's Courtyard in West Des Moines Jordan Creek.

Requirements

5+ years’ experience in progressive hotel roles
Previous AGM experience required
Strong management skills of large teams
Developed time management skills
Ability to sit, stand, or walk for extended periods of time
Ability to lift to 40 lbs. with or without reasonable accommodation

Nice To Haves

Bachelor’s degree from an accredited university in Hotel Management, Business Admin, or similar field is preferred

Responsibilities

Oversees all aspects of the hotel including front office, sales, housekeeping, human resources, food and beverage, maintenance, and accounting.
Is the model and example for maintaining a friendly, attentive, and service-oriented demeanor in all interactions with guests and hotel staff.
Keeps open communication between leaders within the hotel staff and work to develop a high-quality staff that is aligned with the high level of guest service that is expected.
Accurately manages financials, P&L, and payroll to maintain profitability.
Ensures compliance with local and state requirements for licensing and permits.
Maintains security and safety systems within the property and ensures that proper inspection and maintenance is attended to.
Drives property-wide improvements within staff training and development to ensure top quality guest services and drive consistent guest returns.
Maintains a professional working relationship and promotes open lines of communication with managers, employees, and other departments.
Communicates ideas, development goals, and tasks to team members effectively and maintains timely follow up to delegated tasks.
Can keep a proactive view of issues within the property and be attentive in arriving at a solution before the disruption of the hotel functions occur
Creates analysis assessment of data and information from multiple sources to arrive at solutions that will be beneficial to the business.
Receives and addresses concerns and issues from hotel guests and staff in an attentive, professionally focused manner.
Ability to effectively delegate tasks to the most qualified staff members.
Ability to produce financial results in line with budgeted objectives.