Hotel General Manager

CUSA, LLCWoodstock, NY
Onsite

About The Position

CUSA, LLC is seeking a Hotel General Manager for the award-winning Holiday Inn Express Woodstock. The ideal candidate will have major brand experience, specifically with IHG General Manager responsibilities. This role involves leading the hotel team, overseeing all departments, driving revenue, managing expenses, and ensuring brand standards are met. The goal is to achieve top-line revenue, build a strong team, provide brand training, meet IHG Guest Love and 1Rewards enrollment goals, and achieve STR performance metrics (MPI, ARI, RGI) while fostering guest loyalty and satisfaction.

Requirements

  • Major brand experience.
  • IHG General Manager experience.

Responsibilities

  • Provide daily oversight of all hotel departments.
  • Achieve top-line revenue goals.
  • Lead and build the hotel team.
  • Conduct brand training.
  • Ensure adherence to IHG brand standards.
  • Exceed fair share metrics for IHG Guest Love and 1Rewards enrollment.
  • Achieve STR performance metrics (MPI, ARI, RGI).
  • Drive guest loyalty, guest love, and intent to recommend.
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