Hotel General Maintenance Technician

McKibbon Hospitality • Wilmington, NC

7d

About The Position

The Hotel General Maintenance Technician ensures the proper operation and upkeep of the hotel in support of the Chief Engineer. The role covers plumbing, electrical systems, HVAC, pool maintenance, and general facility maintenance, with the goal of keeping the property safe and well-maintained while minimizing disruption to guests. The technician works independently, monitors interior and exterior property operations, performs preventive maintenance and timely repairs, follows safety and asset-protection guidelines, and interacts professionally with guests and associates. The role upholds McKibbon's Guiding Principles and reports to the General Manager and Chief Engineer.

Requirements

• At least 3 years of experience in a maintenance-type position.
• Ability to communicate operational activities, priorities, and problems with management engineers and supervisors.
• Knowledge of common causes of equipment malfunction.
• Ability to repair and replace basic heating and air-conditioning systems.
• Basic painting and caulking skills.
• Ability to use standard hand tools, including wrenches, pliers, screwdrivers, hammers, and electrical measurement tools.
• Knowledge of preventive maintenance methods and techniques for maintaining equipment.
• Ability to perform tests to check normal operation of hotel equipment.
• Knowledge of how to test pool and spa chemicals.
• Knowledge of how to handle fire equipment, including handheld extinguishers and fire hoses.
• Ability to identify potential maintenance concerns and take appropriate action with minimal supervision.
• Problem-solving skills.
• Ability to determine an appropriate response to customer complaints, comments, or inquiries.
• Knowledge of how to identify appropriate tools, parts, and equipment for maintenance tasks.
• Ability to climb stairs, walk 10,000 or more steps per day, use power hand tools, and lift up to 50 pounds.
• Ability to kneel, stand, work in varying indoor and outdoor conditions, and access high or confined spaces as needed.
• Must be at least 18 years old, legally authorized to work in the United States, and able to successfully complete required background screening.

Nice To Haves

• Expertise in construction trades.
• Previous hotel experience.

Responsibilities

• Monitor the operations and functions of interior and exterior areas of the property.
• Follow established guidelines to protect company assets, associates, and guests.
• Promote guest satisfaction through professional and friendly interactions.
• Perform preventive maintenance and repairs across engineering and construction trades in a timely and efficient manner.
• Communicate operational activities, priorities, and problems with management engineers and supervisors, and communicate proficiently with employees and guests.
• Help foster a collaborative, proactive, and interactive environment with hotel associates.
• Follow safety protocols when using tools and equipment and keep them organized in designated areas.
• Identify potential maintenance concerns and take appropriate action with minimal supervision.
• Determine appropriate responses to customer complaints, comments, or inquiries.
• Select appropriate tools, parts, and equipment for maintenance tasks.
• Uphold McKibbon's Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, and Make a Lasting Impression.

Benefits

• Comprehensive medical, dental, and vision benefits for full-time associates.
• Life insurance.
• Pet insurance.
• Short- and long-term disability.
• Paid time off and holidays.
• Tuition assistance.
• Competitive compensation with incentives, which vary by position.
• 401(k) savings plan with 50% matching up to 10% of compensation.
• Associate referral program.
• Brand and company training classes, workshops, and conferences for career growth and development, varying by position.
• Fundraising matching funds program.
• Team volunteer opportunities.
• 24/7 chaplain services.
• Exclusive hotel rate discounts.
• Applicable state-specific holiday, vacation, or benefit requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed