Hotel Front Office Manager - Cambria Hotel Copper Mountain

O'Reilly Hospitality Management LLC • Frisco, CO

5d • $60,000 - $65,000 • Onsite

About The Position

The Front Office Manager oversees the daily operations of the front desk and ensures that guest service standards are consistently met. The role supervises front desk team members during assigned shifts and may also directly supervise the complimentary breakfast and food and beverage teams. It ensures service standards, cleanliness, and operational efficiency while supporting overall hotel operations through teamwork, accountability, and high-quality guest service.

The position manages front office operations, departmental staffing and development, budgets, guest satisfaction, revenue performance, financial transaction procedures, and security practices. It coordinates with other hotel departments and leadership, supports sales and reputation-management efforts, and ensures compliance with company, brand, and legal requirements. This is an on-site position at Cambria Hotel Copper Mountain.

Requirements

• Strong leadership, management, organizational, and communication skills.
• Ability to identify and resolve problems efficiently.
• Excellent verbal and written communication skills.
• Ability to deliver results.
• Ability to work with and motivate a variety of personality types while maintaining tact and diplomacy.
• Ability to multitask and prioritize.
• Experience with a relevant brand-specific property management system (PMS).
• Computer skills, including Microsoft Word and Microsoft Excel.
• Ability to present professionally and persuasively to individuals and team members.
• Knowledge of hotel operations and services offered.
• Analytical skills for measuring business potential and value to the hotel.
• Ability to interact with customers and hotel management at all levels.
• Comfort with a high level of visibility and a leadership role within the hotel and community.
• Ability to work under pressure.
• Ability to stand and walk for extended periods, up to eight hours per shift.
• Frequent use of hands and fingers to operate office equipment, including computers, phones, and POS systems.
• Ability to communicate effectively in person and by telephone.
• Ability to occasionally lift, carry, push, or pull items weighing up to 40 pounds; lifting more than 40 pounds may occasionally be required.
• Ability to bend, stoop, kneel, and reach as needed.
• Ability to respond quickly to guest or operational needs, including emergencies.
• Reliable in-person attendance at the assigned property.

Nice To Haves

• Two years of supervisory experience and one year of line-level experience, or an equivalent combination of education and experience; preferred.
• Associate's or bachelor's degree in hospitality management, management, or business.

Responsibilities

• Supervise the front desk team and, potentially, the complimentary breakfast and food and beverage teams, including recruiting, hiring, performance evaluations, training and development, and progressive discipline.
• Maintain OHM and brand service-quality standards and ensure guest needs are met.
• Achieve budgeted revenues and expenses and maximize profitability related to guest services.
• Coordinate with housekeeping, food and beverage, sales, engineering, and other departments.
• Contribute to the profitability and guest satisfaction of other hotel departments.
• Attend and participate in property revenue meetings to support revenue maximization and profitability.
• Develop short- and long-term financial and operational plans for the front desk department in alignment with hotel objectives.
• Participate actively in the hotel's sales efforts.
• Collaborate on creating, managing, and operating within property budgets and expense plans.
• Improve guest satisfaction through team member development, job engineering, and quality image.
• Manage Front Office operations to maximize RevPar and overall profitability.
• Maintain procedures for cash, credit control, and financial transactions.
• Maintain procedures for the security of money, guests, and emergency situations.
• Collaborate with the leadership team on reputation management and timely responses to guest reviews and concerns.
• Schedule team members according to labor standards and forecasted occupancy.
• Ensure the team is trained according to OHM and brand standards.
• Support team member recognition and engagement programs.
• Manage in compliance with local, state, and federal laws and regulations.
• Report for scheduled shifts on time and in uniform, in accordance with company policy.
• Comply with company policies and procedures relevant to the position.
• Greet guests in a friendly and warm manner.
• Support the O’Reach, OXH Experience, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety cultures.
• Perform other duties and responsibilities as required or requested.

Benefits

• 401(k) and Roth 401(k) with company match; full-time and part-time team members are eligible.
• Health, dental, vision, and life insurance.
• Paid time off, including paid parental leave.
• Growth potential and career advancement.
• Hotel and restaurant travel perks and discounts.
• Earned wage access through DailyPay starting on day one.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree