Hotel Front Office Manager

Cantio Hotel•Muncie, IN

3d•Onsite

About The Position

The Front Office Manager will join the opening team at The Cantio, a new 97-room boutique hotel in the Tapestry Collection by Hilton in Muncie, Indiana. This role will help build the front office team, prepare for the hotel’s opening, and shape the guest welcome and service experience. The Cantio will include a café, rooftop restaurant, and lounge. The manager will hire, train, schedule, and develop front office associates; prepare procedures and systems for opening day; and support daily front desk operations. The role also handles guest concerns and requests, coordinates with other departments on room readiness and guest needs, manages schedules and labor costs, monitors guest feedback, and maintains Hilton service standards and guest privacy.

Requirements

Previous hotel front desk experience.
Experience leading or supervising a team.
A welcoming leadership style and passion for developing others.
Strong communication, organization, and problem-solving skills.
Confidence handling guest concerns and balancing priorities.
Experience with hotel property management systems.
Availability to work varied shifts, including weekends and holidays.

Nice To Haves

Hilton experience.

Responsibilities

Help hire, train, schedule, and develop front office associates.
Establish front desk procedures, learn hotel systems, and prepare the team for opening and first guest arrivals.
Support daily front desk operations, including arrivals, departures, reservations, payments, and accurate guest accounts.
Respond to guest concerns, follow through on requests, and empower the team to provide warm, attentive service.
Coordinate with Housekeeping, Maintenance, and other teams on room readiness and guest needs.
Manage department schedules and labor costs.
Monitor guest feedback and maintain Hilton service standards and guest privacy.