Hotel Front Office Manager - Cambria Hotel Copper Mountain

O'Reilly Hospitality Management • Frisco, CO

5d • Onsite

About The Position

The Front Office Manager oversees daily front desk operations and ensures that exceptional guest service standards are consistently met. The role supervises front desk team members during assigned shifts and may also directly supervise the complimentary breakfast and food and beverage teams, maintaining service standards, cleanliness, and operational efficiency. The manager supports overall hotel operations by promoting teamwork and accountability while delivering first-class guest service.

This position is based on-site at the Cambria Hotel Copper Mountain. Duties are performed primarily in the hotel front office, with occasional work in other property areas or outdoors. Regular, reliable, in-person attendance is required. Work may include evenings, weekends, and holidays based on business needs.

Requirements

• Two years of supervisory experience and one year of line-level experience, or an equivalent combination of education and experience; listed as preferred.
• Associate's or bachelor's degree in hospitality management, management, or business.
• Strong leadership, management, organizational, and communication skills.
• Ability to identify and resolve problems efficiently.
• Excellent verbal and written communication skills.
• Ability to deliver results, multitask, and prioritize.
• Ability to work with and motivate people with varied personalities while maintaining tact and diplomacy.
• Experience with relevant brand-specific property management systems.
• Computer skills, including Microsoft Word and Microsoft Excel.
• Ability to present professionally and persuasively to individuals and team members.
• Knowledge of hotel operations and services.
• Analytical skills for assessing business potential and value to the hotel.
• Ability to interact with customers and hotel management at all levels.
• Comfort with a highly visible leadership role in the hotel and community.
• Ability to work under pressure.
• Ability to stand and walk for extended periods, up to eight hours per shift.
• Ability to communicate effectively in person and by telephone.
• Ability to bend, stoop, kneel, and reach as needed.
• Ability to respond quickly to guest or operational needs, including emergencies.
• Ability to lift, carry, push, or pull items weighing up to 40 pounds; occasional lifting above 40 pounds may be required.

Nice To Haves

• Two years of supervisory experience and one year of line-level experience, or an equivalent level of education and experience.
• Associate's or bachelor's degree in hospitality management, management, or business.

Responsibilities

• Supervise front desk team members, and potentially complimentary breakfast and food and beverage team members, including recruiting, hiring, performance evaluations, training, development, and progressive discipline.
• Maintain OHM and brand service-quality standards and ensure guest needs are met.
• Achieve budgeted revenues and expenses and maximize guest services department profitability.
• Coordinate with housekeeping, food and beverage, sales, engineering, and other departments.
• Contribute to the profitability and guest satisfaction of other hotel departments.
• Attend property revenue meetings and support revenue maximization and profitability.
• Develop short- and long-term financial and operational plans for the front desk department in alignment with hotel objectives.
• Participate in the hotel's sales efforts.
• Collaborate on the development and management of property budgets and expense plans.
• Improve guest satisfaction through team member development, job engineering, and quality-image initiatives.
• Manage Front Office operations to maximize RevPAR and overall profitability.
• Maintain procedures for cash, credit control, and financial transactions.
• Maintain procedures for securing funds, guest security, and emergencies.
• Work with the leadership team on reputation management and timely responses to guest reviews and concerns.
• Schedule team members according to labor standards and forecasted occupancy.
• Ensure team members are trained to OHM and brand standards.
• Support team member recognition and engagement programs.
• Manage in compliance with applicable local, state, and federal laws and regulations.
• Report for scheduled shifts on time and in uniform, in accordance with company policy.
• Follow company policies and procedures related to the position.
• Greet guests in a friendly and welcoming manner.
• Support the company's O’Reach, OXH Experience, Green Team, guest service, team member satisfaction, health and wellness, and safety cultures.
• Perform other duties as required or requested.

Benefits

• 401(k) and Roth 401(k) with company match; full-time and part-time team members are eligible.
• Health, dental, vision, and life insurance.
• Paid time off, including paid parental leave.
• Growth potential and career advancement.
• Hotel and restaurant travel perks and discounts.
• Earned wage access through DailyPay starting on day one.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree