Hotel Front Desk
About The Position
The Front Desk position at Country Inn & Suites in Willmar, MN is a full-time role (32 hours) with a preferred shift of 3-11pm, though 7am-3pm is also possible. Flexibility is needed for Monday-Sunday. The pay is based on experience. TPI Hospitality, a nationally recognized company with over 50 years of experience operating over 25 hotels and restaurants, emphasizes a philosophy of serving guests, coworkers, and communities to create win-win outcomes. This role involves providing friendly and positive guest interactions, managing communications, handling requests and complaints, and maintaining accurate records in a fast-paced environment.
Requirements
- Pay is based on experience
- Flexibility needed for Monday-Sunday
Responsibilities
- Provide friendly, energetic, and positive interactions with guests
- Answer phone calls, manage emails, and provide information regarding hotel facilities, local attractions, and services
- Handle requests, inquiries, and complaints promptly
- Maintain accurate records of reservations, arrivals, departures, and payments
- Ability to multitask in a fast-paced environment
Benefits
- Medical/Dental Insurance
- 401(k) & matching
- Paid Time Off (PTO) & Holiday Pay
- Volunteer Time Off (VTO), Bereavement, and School Conference Leave
- Employee Discounts & Tuition Discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
