Hotel Front Desk Supervisor

Aileron Management • Appleton, WI

23h • Onsite

About The Position

The Hampton Inn Appleton/Fox River Mall Area is looking for a full-time, Front Desk Supervisor to supervise the front desk staff and provide exceptional customer service to our guests. A typical day for a Front Desk Supervisor includes greeting guests and managing all aspects of their stay while providing exceptional customer service. You will also be checking in and checking out guests as they arrive and depart.

Requirements

• Strong verbal and written communication skills
• Strong computer skills
• Hotel experience required
• Ability to work weekends and holidays

Nice To Haves

• Supervisory experience preferred
• Passion for hospitality
• Motivated to enhance the guest experience
• Ability to work with a team
• Ability to work in a fast-paced environment
• Attention to detail
• Availability to work a flexible schedule: weekends, and holidays

Responsibilities

• Hire, train, and supervise front desk staff.
• Schedule front desk staff according to business demands.
• Greet and interact with guests in a warm, friendly and professional manner.
• Use computer system to make reservations, check-in and check-out hotel guests, and process payments.
• Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs.
• Promptly handle guest service requests and guest complaints to meet and exceed guest expectations.

Benefits

• Medical, Dental, and Vision plans
• Company-Paid Life and AD&D Insurance and Long-term Disability
• Flexible Spending/Dependent Care Account
• Short-term Disability & Accident plans
• Employee Assistance Program
• 401(k) Retirement Plan with company match
• Paid Vacation
• Paid Sick time
• 7 paid Holidays per year
• Referral Program
• Employee Recognition Program
• Employee discounts
• On-Demand Pay
• Hilton employee Team Member Travel Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed