Hotel Front Desk Supervisor
Sree Hotels•Columbia, SC
•$17 - $18•Onsite
About The Position
The Hyatt Place hotel, located in Downtown Columbia, is hiring for a full-time Front Desk Supervisor. The person hired for this position must have flexibility to work any shift, including evenings and nights, weekdays and weekends. The Front Desk Supervisor is responsible for assisting the AGM and GM by helping to oversee the daily operations of the front desk, ensuring efficient and smooth processes. To perform assigned tasks such as training, mentoring, and motivating Front Desk Associates to deliver outstanding service.
Requirements
- High school diploma (Post-secondary degree or certification in Hospitality Management preferred)
- 1-3 years hotel experience working as a Front Office associate
- Previous supervisory experience preferred
- Must be at least 21 y/o
- Experience using hotel reservation system such as SynXis, FOSSE or PEP is a plus
- Organization skills and attention to detail
- Friendly and customer service oriented
- Good interpersonal and problem solving skills
- Ability to work weekends is required
- 1st, 2nd, 3rd shift flexibility is preferred
Nice To Haves
- Post-secondary degree or certification in Hospitality Management
- Experience using hotel reservation system such as SynXis, FOSSE or PEP
Responsibilities
- Works side by side with front desk associates to ensure efficient guest registration, checkout, telephone service; and ensuring the overall guest experience meets the Brand Standards and SREE Hotel guidelines.
- Provides value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations
- Works with the hotel AGM and GM to achieve and exceed guest satisfaction scores. Address any training or performance deficiencies in this area immediately
- Ensure required reports are created and published in a timely manner; and of a quality that can be shared with senior management and corporate officers
- Supervise the training of all Front Desk employees and motivate them to perform their jobs effectively
- Control cash transactions at the front desk and maintain responsibility for personal bank
- Ensures safety by following guest check in and security procedures and report suspicious activity to AGM and GM
- Resolve customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
- Assist the GM and AGM in interviewing and selecting potential new hires in accordance with the company’s Equal Opportunity policies
- Prepare, set up, stock, clean and provide quality beverages and food products for all guests
- Assist guests with food orders and serve food and beverage items to guests in a friendly, professional and timely manner
- Maintain a clean, and organized environment for guests by clearing tables during service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
