Hotel Front Desk Supervisor

MDM Group Marriotts•Miami, FL

12h•$0 - $20•Onsite

About The Position

The Hotel Front Desk Supervisor, also referred to as a Guest Experience Curator, is responsible for overseeing front desk operations to ensure exceptional guest service. This role involves managing guest check-ins and check-outs, handling guest requests and issues, and assisting with training and development of front desk staff. The supervisor will also be responsible for completing financial reports, maintaining logbooks, and ensuring adherence to company policies and service standards. This position requires strong communication, problem-solving, and interpersonal skills, as well as the ability to stand or walk for extended periods and lift objects up to 10 pounds.

Requirements

Complete designated cashier and closing reports in the computer system.
Review shift logs/daily memo books and document pertinent information in logbooks.
Contact the appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest calls, requests, or problems.
Process all guest check-ins by confirming reservations in the computer system, verifying guest identity, requesting forms of payment, assigning rooms, and activating and issuing room keys or mobile keys.
Sell a room/accommodation to guests without reservations based on availability.
Ensure rates match market codes and that any exceptions are documented.
Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to the room.
Assist management in training, motivating, and coaching new and existing employees; serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
Report accidents, injuries, and unsafe work conditions to the manager; complete safety training and certifications.
Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information.
Anticipate and address guests’ service needs.
Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

Responsibilities

Complete designated cashier and closing reports in the computer system.
Review shift logs/daily memo books and document pertinent information in logbooks.
Contact the appropriate individual or department to resolve guest calls, requests, or problems.
Process all guest check-ins by confirming reservations, verifying guest identity, requesting payment, assigning rooms, and activating room keys.
Sell rooms to guests without reservations based on availability.
Ensure rates match market codes and exceptions are documented.
Ensure checks from outlets are scanned and charged to the room.
Assist management in training, motivating, and coaching new and existing employees.
Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
Report accidents, injuries, and unsafe work conditions to the manager.
Complete safety training and certifications.
Follow all company policies and procedures.
Ensure uniform and personal appearance is clean and professional.
Maintain confidentiality of proprietary information.
Anticipate and address guests’ service needs.
Speak with others using clear and professional language.
Prepare and review written documents accurately and completely.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.