Hotel Front Desk Supervisor

Hilton Cincinnati Netherland Plaza • Cincinnati, OH

4d • Onsite

About The Position

The Hotel Front Desk Supervisor oversees daily front office operations, leading staff to ensure exceptional guest service, managing check-ins/check-outs, and resolving escalated complaints. They act as a liaison between staff and management, handling scheduling, training, and billing accuracy, typically requiring 1-3 years of previous hospitality experience.

Requirements

• 1–3 years of front desk experience in a hotel
• Proficiency in Hotel Management Software (Hilton) and Microsoft Office.
• Strong communication, leadership, and conflict-resolution skills.
• Ability to work flexible hours, including weekends, holidays, and evening shifts.

Nice To Haves

• Previous supervisory experience preferred.

Responsibilities

• Supervise, train, coach, and motivate front desk agents, including creating staff schedules.
• Greet guests, handle VIP arrivals, and resolve complex or escalated guest complaints and issues promptly.
• Manage daily check-ins/check-outs, room assignments, and ensure compliance with hotel policies and security procedures.
• Balance cash drawers, manage inventory, verify billing, and prepare daily reports (e.g., night audit, rate checks).
• Coordinate with housekeeping and maintenance departments to ensure room availability and guest satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed