Hotel Front Desk Representative
About The Position
This role serves as the first point of contact for guests, providing friendly greetings and exceptional service that exceeds expectations. Responsibilities include guest registration, payment processing, providing quotes, upselling rooms, managing check-in and check-out tasks, ensuring accurate charge application, and resolving guest disputes. The representative will also handle telephone inquiries, deliver mail, and provide information about casino promotions, events, restaurants, and local attractions. Additionally, this position requires ensuring cash and cash equivalents are accounted for, providing administrative support, communicating with housekeeping, maintaining knowledge of business objectives, working in a safe and sanitary manner, maintaining a professional appearance, and staying informed about casino facilities and events. The role contributes to team efforts and performs other duties as assigned.
Requirements
- Knowledge of principles and practices regarding customer service in the casino/hotel industry.
- Applicants should possess exceptional interpersonal and communication skills and utilize a variety of standard computer systems/office productivity software at an intermediate or advanced level.
- Strong attention to detail.
- Must have ability to stand and/or walk for up to 8 hours per shift.
- Must be at least 21 years of age.
Nice To Haves
- Hotel and casino industry experience preferred.
- High school diploma or general education degree (GED) preferred.
Responsibilities
- Serves as first point of contact for guests with friendly greetings and exceptional guest service.
- Registers guests, collects payment, and registers data regarding payment for expenditures.
- Provides quotes for guests and upsells rooms whenever possible.
- Performs all check-in and check-out tasks.
- Ensures all charges are applied to the correct guest account.
- Resolves all guest disputes.
- Answers external and internal telephone inquiries, delivers mail and responds to inquiries regarding casino promotions, events, restaurants, surrounding area and attractions.
- Ensures all cash and cash equivalents are accounted for at the beginning and end of each shift.
- Provides administrative and program support to management and staff.
- Greets all guests and ensures an exceptional customer service experience.
- Contributes to a team effort and accomplishes related results as required.
- Communicates with housekeeping staff to ensure all rooms are clean and ready to accommodate guests needs.
- Maintains a working knowledge of business objectives in order to deliver quality products and service that meets guest needs.
- Works in a clean, sanitary, safe, and organized manner abiding by all health and safety regulations.
- Maintains a professional appearance and acts as a role model according to the established grooming and appearance policy.
- Stays informed on casino facilities, as well as current and upcoming special events, in order to advise guests and fellow team members, whenever possible.
- Performs all other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
