Hotel Front Desk Representative
Nivea Hospitality•Paris Township, OH
•Onsite
About The Position
The Comfort Suites Marysville is seeking a Hotel Front Desk Representative to join their team. This role is responsible for attending to the needs of guests, particularly during the check-in and check-out process.
Requirements
- Be in required uniform including name tag, ear piece and radio.
- Must be able to stand for an 8-hour shift.
Responsibilities
- Attend to the needs of guests, especially during check-in and check-out.
- Greet all guests.
- Provide information to guests about hotel policies, services, and amenities.
- Respond to guest requests.
- Sell rooms to walk-in guests.
- Enter/change reservations in the PMS system.
- Post charges to guest accounts.
- Process payments from guests.
- Make necessary changes to guest accounts.
- Inform housekeeping about room changes.
- Listen to and respond to guest complaints.
- Operate the telephone system.
- Clean the front desk and surrounding areas.
- Complete shift checklists.
- Maintain daily logs.
- Balance the cash drawer.
- Maintain a positive attitude conducive to team growth, hospitality, and service.
- Participate in further hospitality training and education.
- Perform any other duties assigned by the supervisor or general manager.
Benefits
- Dental insurance
- Vision insurance
- Life insurance
- Paid holidays
- Choice Hotel discounts
- Paid time off
- Paragon monthly bonus incentive
- Weekly pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
