HOTEL FRONT DESK

Fantasy Springs Resort Casino • Indio, CA

3h • Onsite

About The Position

The Front Desk Agents provide support, knowledge, and assistance as needed in all areas of customer service. This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.

Requirements

• Must be at least 18 years of age.
• Must have basic computer knowledge.
• Customer service and multi tasking skills is extremely important.
• Must be fluent in English with regard to oral and written communication.
• Ability to conduct business in a positive and friendly manner – both with guests and staff and within negative situations.
• Competent in oral and written communication and reading comprehension using the English language.
• Must be able to handle multiple tasks of varying priority and deadlines simultaneously.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole number, common fractions, and decimals.
• Proficient in the Microsoft Operating System, MS Word, Excel, and Outlook.
• Must be dressed in the appropriate uniform. Hair presented in a professional manner and free of any unpleasant odors.

Nice To Haves

• Bi-lingual ability in Spanish is a plus.

Responsibilities

• Assist with all aspects of guest services and present a positive impression of the establishment.
• Will have access to Player Club Database.
• Responsibility for validating Player Club eligibility for new gaming patrons wishing to participate in the approved gaming promotional activities.
• Provide information and service to guest and in the absence of a concierge.
• Assign rooms, register guests, update guest history, confirms payment, checks in guest to rooms.
• Confirm guest satisfaction, close billing and issue receipts, store luggage.
• Leave guest with a lasting positive impression of the establishment as they depart.
• Supply information to guests regarding on-site facilities. Aware of bulletins of upcoming events and groups.
• As needed, perform other clerical duties such as filing, faxing, copying, and preparing and sorting mail.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED