Hotel Front Desk Agent - Part Time

Westmont Group•Washington, DC

19h•Onsite

About The Position

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel’s high standards of quality. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

Requirements

Requires continual standing and movement throughout front office areas.
Perform accurate, moderately complex arithmetic functions using a calculator.
Input messages into the computer.
Retrieve mail, small packages and facsimiles for customers as requested.
Research and attempt to resolve problem within established guidelines.
Remain calm and alert especially during emergency situations and heavy hotel activity.
Plan and implement detailed steps by using experienced judgment and discretion.
Keeps the corridors and service area neat at all times.
1 year prior customer experience preferred

Responsibilities

Greet customers immediately with a friendly and sincere welcome.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
Verify and imprint credit cards for authorization using electronic acceptance methods.
Handle cash; make change and balance as assigned house bank.
Promptly answer the telephone using positive and clear English communication.
Close guest accounts at the time of check out and ensure guest’s satisfaction.
Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues.
Adheres to all company policies and procedures.
Assists other Front Desk Personnel when need.
Perform any related duties as requested by supervisor/manager.