Hotel Front Desk Agent - Palm Tree Club

Think Hospitality • North Bay Village, FL

6d

About The Position

The Hotel Front Desk Agent is responsible for registering new guests, processing departures and reservations, completing cashier close reports, and preparing front office reports. The role works closely and efficiently with other departments while maintaining the highest possible service standards for guests.

The agent handles guest arrivals and departures, room assignments, keys, and information about hotel facilities and amenities. The position also involves cashiering and basic accounting, reviewing and communicating operational reports and credit issues, responding to guest requests and complaints, making reservations, and providing concierge assistance with directions, transportation, and accommodation arrangements.

Requirements

• Excellent communication, interpersonal, and organizational skills.
• Ability to carry 10 lbs.
• Commitment to superior customer service and excellent customer service skills.
• Proven ability to influence a team and achieve results.
• Flexibility and creative problem-solving ability.
• Strong initiative and self-motivation.
• Fluency in job-related English, both verbal and non-verbal.
• Appreciation and respect for the diversity of all individuals in the workplace.
• Ability to handle pressure and work in a fast-paced environment.
• Must be able to work days, evenings, and weekends as necessary.

Responsibilities

• Complete guest registration by entering and retrieving information, confirming details such as the number of guests and room rates, and assigning rooms based on requests and VIP status.
• Issue room keys and confirm room numbers and rates discreetly.
• Inform guests about hotel facilities and amenities and provide directions within the property.
• Coordinate luggage delivery and retrieval with bell staff and car requests with valet staff as needed.
• Perform basic accounting procedures, including foreign currency exchange, cash handling, posting charges to guest folios, and making adjustments.
• Review reports, including credit limit, arrivals and departures, discrepancy, and group-resume reports, and communicate relevant information to the appropriate departments.
• Communicate credit issues to revenue-generating departments.
• Welcome and acknowledge guests, including those waiting, and respond to requests with clear communication and appropriate assistance or options.
• Communicate guest requests to the appropriate department.
• Investigate guest complaints, develop solutions, negotiate outcomes, and assist in resolving dissatisfaction within authorized limits; consult front office managers when needed.
• Review departing guests’ folios and invite guests to return.
• Make reservations.
• Assist guests as a concierge by providing directions and transportation assistance and coordinating further accommodation through the concierge.
• Work efficiently with other departments and maintain high service standards.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed