Hotel Front Desk Agent

Maverick Colorado LLC • Central City, CO

20h • Onsite

About The Position

The Hotel Front Desk Agent is responsible for providing superior guest service, managing reservations, assigning accommodations, handling PBX calls, managing their bank, and maintaining knowledge of hotel operations and services. This role requires effective communication, computer proficiency, and the ability to work independently and prioritize tasks.

Requirements

• High School Diploma or equivalent experience.
• Previous experience and knowledge.
• Data entry and 10 key experiences preferred.
• Agilysys Stay Hotel computer system, calculator, credit card machine, fax machine, copier, and super playmate players card system.
• Ability to prioritize tasks and work independently.
• Microsoft Office Excel, Word and Outlook applications experience required.
• Ability to always communicate effectively with Hotel’s guests as well as all levels of team members.
• Ability to effectively use computer to access, understand and input guest information.

Nice To Haves

• Prior hotel experience preferred.
• Data entry and 10 key experiences preferred.

Responsibilities

• Provide superior guest service, positively affecting interactions with external and internal guests and team members.
• Book guest reservations when they call in, and accept same-day and advanced reservations.
• Assign guest accommodations in accordance with current procedures.
• Answer PBX calls and either direct them to appropriate personnel or answer guest questions.
• Handle assigned bank properly and perform account postings.
• Maintain knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the reception desk’s daily operation.
• Maintain guest relations in a positive manner; refer guests to appropriate personnel if unable to satisfy guests’ complaints.
• Maintain ongoing knowledge of all company services and entertainment opportunities.

Benefits

• $1,000 Sign on BONUS! $500 paid 90 days after date of hire; $500 paid 180 days after date of hire
• FREE GAS (up to $3,900 annual value) or Free bus passes
• Free covered Parking
• 2 weeks PTO per year
• 6 Observed Holidays with Holiday Pay
• Health Benefits Insurance Package including Medical, Dental, Vision, Life Insurance, Short Term Disability
• 401K
• Career Development and Advanced Opportunities
• Tuition Reimbursement
• Flexible work schedules
• Team Member Referral program ($600 per team member referred!)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED