Hotel Director of Operations - Wall Street Hotel

JF Restaurants•New York, NY

1d•Onsite

About The Position

JF Restaurants is a New York City-based hospitality group led by Michelin-starred Chef and Restaurateur John Fraser. The Wall Street Hotel | New York City. A JF Restaurants Leadership Role - Located in the heart of the Financial District, The Wall Street Hotel blends historic New York grandeur with contemporary refinement—where every guest interaction is intentional, and every detail carries weight. Within this environment, John Fraser Restaurants (JFR) is seeking a Hotel Director of Operations, Food & Beverage to lead and elevate all culinary and service experiences across the property. As Hotel Director of Operations for JF Restaurants, you are the senior F&B leader on The Wall Street Hotel property, responsible for the full performance, integrity, and evolution of all food and beverage operations within The Wall Street Hotel. You will serve as the critical bridge between JFR, hotel leadership, and ownership, ensuring alignment across financial performance, service standards, and guest experience. This role demands a leader who is as comfortable in strategic financial stewardship as they are on the restaurant floor during peak service, guiding execution in real time.

Requirements

5–10+ years in senior F&B or multi-unit operations
Proven track record of full P&L ownership and financial leadership
Experienced within luxury hotels or similarly high-touch, high-expectation environments
A leader who balances strategic oversight with hands-on operational presence
Skilled in managing complex stakeholder relationships, including ownership groups
A calm, confident communicator with high emotional intelligence
Relentlessly detail-oriented, with a deep respect for service standards and team culture
Ability to work evenings, weekends, and holidays as required by hospitality operations
Active presence in service environments, including physical floor leadership
Ability to lift up to 50 lbs and remain on your feet for extended periods

Responsibilities

Oversee all restaurant, bar, in-room dining, and event operations
Ensure seamless, elevated service standards across all guest touchpoints
Maintain active presence during service periods, leading from the floor when required
Uphold and continuously refine JFR operational standards within a luxury hotel environment
Full ownership of F&B division P&L performance
Lead budgeting, forecasting, and financial planning cycles
Drive profitability through disciplined labor management and cost controls
Identify and execute opportunities to improve operational efficiency and revenue performance
Directly manage and develop all F&B department heads and leadership teams
Establish clear expectations, KPIs, and accountability frameworks
Build a culture rooted in professionalism, hospitality, and precision
Develop internal leadership pathways within the operation
Act as primary liaison between JFR, hotel leadership, and ownership
Ensure alignment between F&B operations and the broader hotel guest experience
Represent the operation in strategic and financial discussions with clarity and authority
Drive implementation of menus, concepts, and seasonal programming
Lead activations and initiatives that enhance both revenue and guest engagement
Continuously refine the F&B program to reflect a best-in-class luxury standard
Ensure full compliance with all health, safety, and food safety regulations
Maintain all required certifications and ensure team-wide adherence
Partner with hotel leadership to proactively manage operational risk