Hotel Clerk II - On Call
About The Position
Provide guests with a friendly and efficient check-in and check-out experience, and general information about the hotel, amenities, and special events. Sell rooms using excellent customer service skills and yield management. Resolve complaints and answer inquiries about hotel services, events, directions, and local attractions in a friendly, professional manner. Complete registration forms and computer input; retrieve and distribute room keys; calculate and print hotel bills; and accept payment for room charges using standard cash and credit procedures. Communicate with Executive Hosts regarding hotel stays, use a computer to run necessary reports, and balance transactions at the end of each shift. Follow manual procedures in the event of computer failure. Perform other duties as assigned by management.
Requirements
- High school diploma or equivalent.
- At least 6 months of front desk experience.
- Ability to use basic office machines and a telephone.
- Minimum typing speed of 45 WPM.
- Ability to communicate with guests and staff in English.
- Knowledge of hotel key systems.
- Ability to work flexible shifts.
- Ability to stand for long periods of time.
- Detail-oriented and able to multitask.
- Ability to add, subtract, and audit accounts.
- Money-handling experience and ability to operate an electronic draft system.
- Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems.
- Must be able to obtain and maintain any necessary certifications and/or licenses required by local gaming regulations.
Nice To Haves
- 10-key experience.
Responsibilities
- Provide guests with a friendly and efficient check-in and check-out experience.
- Provide general information about the hotel, amenities, and special events.
- Sell rooms using customer service skills and yield management.
- Resolve customer complaints and answer guest inquiries about hotel services, events, directions, and local attractions.
- Complete registration forms and computer input.
- Retrieve and distribute room keys.
- Calculate and print hotel bills, and accept payment for room charges using standard cash and credit procedures.
- Communicate with Executive Hosts regarding hotel stays.
- Use a computer to run necessary reports.
- Balance transactions at the end of each shift (audit out).
- Use manual procedures in the event of computer failure.
- Perform other duties as assigned by management.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
