Hotel Bell Desk Agent - Summer 2026

Sunshine Village Corporation•Banff, AB

5d•Onsite

About The Position

Sunshine Meadows offers unparalleled views in one of the most stunning alpine settings in the Canadian Rockies. This Bellperson role provides an outstanding guest experience by creating a warm, welcoming, and professional environment. They assist guests with their queries and provide recommendations to maximize their stay. They are responsible for the safe and efficient handling and delivery of guest luggage and equipment.

Requirements

Passion for providing excellent guest service.
Previous service or hotel experience; able to demonstrate excellent guest service.
English proficiency: fluent.
Exceptional interpersonal skills; reliable, a team player and able to use own initiative.
Strong organizational, attention to detail, and time management skills.
Able to complete training and testing for on-hill tracked vehicle license and snowmobile license.
Provide clean driver’s abstract and license prior to commencement of duties (Abstract cannot be any older than 30 days from start of employment); Must be able to complete training and testing for on-hill tracked vehicle and snowmobile licenses.
Ability to complete manual labor, heavy lifting, and standing for long periods of time.
Employees must always be of a sound mind, exhibit good judgment, and report to work fit for duty.
Requires standing/walking for long periods of time, trunk rotation, frequent lifting (up to 30kg), pushing/pulling (up to 45kg), kneeling, crouching.
This role operates oversnow vehicles and works around moving equipment.

Nice To Haves

Some required uniform pieces are provided. Candidates must be prepared and wear appropriate footwear, gloves, layers, etc. for the conditions of an indoor/outdoor role at a ski area.

Responsibilities

Providing excellent guest service.
Receiving and delivering luggage/other items to and from hotel rooms; Coordinating with the Front Desk and Warehouse to ensure flow is smooth and within guaranteed times.
Storing and retrieving guest equipment from ski storage.
Efficiently answering guest inquiries regarding the area and hotel services and facilities
Removing snow from roofs and walkways.
Maintaining public areas of the hotel including the ski storage area.
Cross-training for other hotel roles such as front desk or night audit.
Participating in the operation of hotel guest activities as needed.
Other duties as assigned; including janitorial.