Hotel Reception Desk Agent
About The Position
Cascada Thermal Spring and Hotel is a serene haven committed to sustainability. Our LEED Platinum-certified complex combines luxurious accommodations with state-of-the-art hydrothermal spa facilities, providing guests a holistic wellness experience in Portland’s Alberta Arts District. Join our team at Cascada Thermal Spring and Hotel, where we pride ourselves on delivering a relaxing and luxurious environment for our guests. We are seeking dedicated and friendly Guest Service Agents to ensure the seamless operation of the reception desk for the hotel. Your role will be vital in upholding our high standards of service and sustainability for the property.
Requirements
- High school diploma or equivalent.
- Previous experience in a guest services role preferred, ideally in the hospitality industry.
- Strong attention to detail and excellent organizational skills.
- Ability to work effectively and independently in a fast-paced environment.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Ability to lift and move up to 25 pounds and stand for extended periods.
Responsibilities
- Welcome guests warmly and provide assistance with check-in and check-out procedures.
- Handle guest inquiries and resolve issues in a friendly and professional manner.
- Maintain accurate guest records and make and manage reservations.
- Collaborate with other departments to ensure guest satisfaction.
Benefits
- Competitive wages and opportunities for career advancement within our growing organization.
- Wellness benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
