Hotel Banquets Assistant Manager - Flex Year Round - Full Time

Alterra•Steamboat Springs, CO

1d•$21 - $22

About The Position

The Steamboat Grand Team is looking for a new assistant manager to join it's banquets team. This position requires a very detail oriented individual that is highly independent. Working closely with our banquets team this position will help execute the many events hosted at the Steamboat Grand throughout the year. If you are ready to take the next step into management then apply today! This is a Flex Year-Round position, which means that you will work 10 out of 12 months in the year. This also means that Year-Round benefits apply, however there are 2 months during the year when business levels are lower, and scheduled hours will not be provided. An attached pdf or word document of your resume is required.

Requirements

2 years of previous work history/education required
Must meet SSRC minimum driving standards and have current Driver’s license; a successful motor vehicle record background check is required.
Problem solve in a highly effective manner and maintains positive relationships with guests and staff, including management, subordinates and co-workers.
Be a consistent role model for company’s Service Excellence standards
Prefer experience with RTP, Workday, and Office and some accounting experience
Knowledge of Microsoft Office with good knowledge of Excel
Basic administrative and/or organizational skills
Previous experience with basic food service administrative functions, such as ordering, inventory control, staff scheduling, and cash reports, preferred; must be skilled and reliable in cash handling techniques
Must have Colorado approved Alcohol Server Training certificate or must attend a Colorado approved alcohol server training educational seminar within 30 days of employment
Must have current Food Manager and Allergy training certificate, or must attend Food Manager and Aller-train certification courses for Alterra Mountain company within 14 days of employment
Must be at least 18 years of age
Must push, pull, and lift up to 50 pounds (boxes, chair racks, tables) and stand for prolonged periods of time (up to 5 hours)
Must communicate clearly in the English language both written and verbal

Nice To Haves

Prior management experience at Steamboat Ski & Resort Food and Beverage venue helpful, not required
Associate’s degree or equivalent from two-year college or technical school helpful; or one year of relevant food service experience, or a combination of education and experience from which comparable knowledge and skills are acquired

Responsibilities

Function as a highly independent, self-regulated, detail oriented professional ensuring that all aspects of an event have been addressed
Provide superior service to our customers (internal and external) at all times.
Follow the Resort Etiquette Guidelines while interacting with the guests and respond to all guests in a courteous, efficient manner
Review all BEOs, along with the Banquet Manager, making sure the department is prepared for all functions
Plan, supervise and coordinate the daily operations of the banquet function.
Consult with Catering/Conference staff, Director of F&B and/or Executive Chef on such items as serving arrangements and additional employees and equipment needed.
Supervise and assist with all operations, which may include: setting tables, stocking service stations, taking orders from customers, serving, clearing and cleaning tables, setting up bars and other service stations as needed
Monitor food and service to ensure that appropriate quality standards are maintained
Confer with Catering and Sales, F&B Managers and other company personnel to plan, coordinate and evaluate services and activities. Also frequently exchange information and resolve problems as they arise
Supervise guest counts at meetings, breaks, and meals, and make sure bill is prepared according to these numbers.
Reconcile gratuity allocations and submit for Banquet Manager approval
Regularly exercise discretion and independent judgment in the performance of the responsibilities described herein
Work directly with restaurant managers to cross utilize service and set up staff
Ensure that alcohol policies are being enforced
Oversee shift meetings
Work with Banquet Captain to administer Workday Time Keeping
Attend BEO meetings and organize BEOs in binder for all staff.
Request order for supplies such as china, glass, silverware, or meeting room supplies from purchasing agent with director approval, if needed.
Supervise inventory and orders for table linen, china, glassware, silverware, chafing dishes
Establish standards and procedures for all banquet staff
Develop and implement hiring and training programs to ensure all positions are adequately staffed with trained personnel
Interact with guests and group contacts as a liaison for their event
Ensure understanding and compliance with all company policies and procedures as well as any regulatory requirements
Participates in the service charge distribution
Perform other tasks as assigned

Benefits

Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees
Discounted skiing and riding for friends and family of eligible employees
Vacation and Sick Time policies for eligible employees to rest, relax and recharge
Generous discounts on outdoor gear, apparel, rental cars, etc.
Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees.
Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.
401(k) plan with generous company match
Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
Paid parental leave of up to 6 weeks for eligible employees
Free regional bus pass