F & B Banquets Supervisor- Flex - Year Round

Alterra • The Blue Mountains, ON

1d • $21 • Onsite

About The Position

The purpose of this role is to lead frontline operations by supervising team members, ensuring exceptional guest service, and supporting the efficient delivery of restaurant and banquet services. This role involves establishing clear service standards, providing coaching, conducting performance evaluations, and building positive relationships with guests. The supervisor will also manage inventory, support daily tasks, assist with POS programming and billing, and develop employee schedules based on business volumes.

Requirements

• Must be able to work all shifts including late nights
• Required to obtain Smart Serve Certificate
• Reliable transportation
• Customer Service focused
• 1 year previous Supervisory Experience

Responsibilities

• Establish clear service standards and expectations for team members and supervise daily operations.
• Provide ongoing coaching and recognition, and promptly address and document any performance concerns.
• Conduct performance evaluations on all direct reports and propose development plans to help motivate workers to achieve goals.
• Build and maintain positive relationships with guests and group conveners and is confident managing guest expectations, resolving issues and delivering a seamless and elevated guest experience.
• Order and maintain inventory required for the business unit to operate effectively, adhering to the par levels provided by leadership.
• Oversee and support the Restaurant and Banquets teams with daily tasks and stepping in to perform frontline duties when required to support service flow.
• Support leadership in POS programming and billing for guests/groups billing processes to ensure accuracy and efficiency.
• Based on business volumes, may be required to work in other F&B operations for extended periods of time.
• Develop and manage employee schedules, adjusting labour levels based on business volumes and group activity.

Benefits

• Complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates.
• Save on meals across resort restaurants and cafés, including Starbucks.
• Exclusive discounts at all Blue Mountain-owned retail stores.
• Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.
• Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more.
• Free direct to lift access to over 14 iconic ski resorts across Canada and the US.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed