Hotel Asst. Shift Manager

Ameristar Casino Hotel Vicksburg • Vicksburg, MS

74d • Onsite

About The Position

Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievement of performance and guest service objectives.
Assists in creating effective and efficient schedules while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
Responsible for assisting in the budget process for the department and providing recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
Ensures that guest rooms are well maintained and in proper repair.
Oversees daily cleaning of occupied rooms and preparation of rooms for new check-ins.
Maintains adequate inventory of all housekeeping supplies, linens, guest room amenities and operating equipment.
Ensures that linens and supplies are tracked and accounted for daily.
Monitors and maintains cleanliness standards throughout guest rooms, public areas, storage rooms and hotel service areas.
Expedites and oversees special requests from the Front Desk and hotel guests.
Monitors, maintains and makes recommendations on the level of cleanliness in hotel rooms and public spaces.
Inspects vacant rooms, occupied rooms and public areas to ensure housekeeping specifications and cleanliness standards are achieved.
Reports maintenance deficiencies and ensures protection of hotel assets from possible damage.
Monitors team member appearance, carts, equipment and cleaning supplies. Ensures storerooms are properly stocked with linens and supplies.
Assists with management of daily arrivals and departures within the hotel reservation system on assigned shift.
Answers inquiries pertaining to hotel policies, services and amenities and resolves guest complaints while supporting all guest service programs on assigned shift.
Assists with posting charges and settling guest folios, when applicable, on assigned shift.
Coordinates room status, room availability and guest requests between Front Desk and Housekeeping operations to maximize occupancy and guest satisfaction.
Addresses and manages routine concerns, grievances and operational issues from team members on assigned shift.
Responsible for ensuring compliance with all regulatory requirements within area of responsibility and reporting potential issues to management.
Maintains strict confidentiality in all departmental and company matters.
This job has supervisory responsibilities.
Responsible for supervising Hotel Housekeeping and Front Desk staff during an assigned shift.
Assists with staff development and training programs.
Assists with employee engagement and recognition initiatives.
Provides day-to-day coaching and feedback to team members regarding performance and service standards.
Provides recommendation for staffing and scheduling to meet business needs.
Plans, assigns and directs work to ensure operational and guest service objectives are achieved.
Manages work procedures and expedites workflow.
Provides recommendation regarding employee performance, coaching, counseling and disciplinary action.
Assists with onboarding and training of newly hired team members.

Requirements

• Associate's Degree (A.A.) in Hospitality, Business Administration or related field; or two years related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
• Ability to write reports, business correspondence and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, guests, customers and the general public.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must be proficient in Microsoft applications (Excel, Word and Outlook).
• Knowledge of hotel systems software and hotel operations procedures.
• Must be able to perform the physical job duties of Hotel Housekeeping team members in times of emergency.
• Must be able to operate all Hotel Housekeeping equipment including, but not limited to, vacuum cleaners, floor machines, washer, dryer, carpet extractors, computer, copy machine, mop, broom and hand-held radio equipment.
• Must be well organized and possess strong communication and leadership skills.
• Knowledge of OSHA standards and hotel safety procedures.
• Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and draw and interpret bar graphs.

Nice To Haves

• Flexible to work all shifts including holidays, nights, weekends and overtime as business needs dictate.

Responsibilities

• Supervising staff and the overall daily management of a designated shift.
• Supporting, administering and managing operational goals and monitoring achievement of performance and guest service objectives.
• Creating effective and efficient schedules while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Assisting in the budget process for the department and providing recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Demonstrating superior customer service in accordance with department and company standards and programs.
• Ensuring customer service standards are followed by all team members and addressing issues as they arise.
• Ensuring that guest rooms are well maintained and in proper repair.
• Overseeing daily cleaning of occupied rooms and preparation of rooms for new check-ins.
• Maintaining adequate inventory of all housekeeping supplies, linens, guest room amenities and operating equipment.
• Ensuring that linens and supplies are tracked and accounted for daily.
• Monitoring and maintaining cleanliness standards throughout guest rooms, public areas, storage rooms and hotel service areas.
• Expediting and overseeing special requests from the Front Desk and hotel guests.
• Monitoring, maintaining and making recommendations on the level of cleanliness in hotel rooms and public spaces.
• Inspecting vacant rooms, occupied rooms and public areas to ensure housekeeping specifications and cleanliness standards are achieved.
• Reporting maintenance deficiencies and ensuring protection of hotel assets from possible damage.
• Monitoring team member appearance, carts, equipment and cleaning supplies.
• Ensuring storerooms are properly stocked with linens and supplies.
• Assisting with management of daily arrivals and departures within the hotel reservation system on assigned shift.
• Answering inquiries pertaining to hotel policies, services and amenities and resolving guest complaints while supporting all guest service programs on assigned shift.
• Assisting with posting charges and settling guest folios, when applicable, on assigned shift.
• Coordinating room status, room availability and guest requests between Front Desk and Housekeeping operations to maximize occupancy and guest satisfaction.
• Addressing and managing routine concerns, grievances and operational issues from team members on assigned shift.
• Ensuring compliance with all regulatory requirements within area of responsibility and reporting potential issues to management.
• Maintaining strict confidentiality in all departmental and company matters.
• Supervising Hotel Housekeeping and Front Desk staff during an assigned shift.
• Assisting with staff development and training programs.
• Assisting with employee engagement and recognition initiatives.
• Providing day-to-day coaching and feedback to team members regarding performance and service standards.
• Providing recommendation for staffing and scheduling to meet business needs.
• Planning, assigning and directing work to ensure operational and guest service objectives are achieved.
• Managing work procedures and expediting workflow.
• Providing recommendation regarding employee performance, coaching, counseling and disciplinary action.
• Assisting with onboarding and training of newly hired team members.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree