Hot & Cold Sr. Technician
About The Position
The Senior Commercial Hot & Cold Technician is responsible for driving a company vehicle to customer locations to diagnose, maintain, and repair a wide range of commercial cooking, refrigeration, and HVAC equipment. This role requires advanced troubleshooting skills, strong technical expertise, and the ability to work independently while delivering exceptional customer service. The ideal candidate is a seasoned technician with extensive experience servicing both hot-side and cold-side commercial equipment, capable of mentoring junior technicians, managing complex repairs, and ensuring customer satisfaction through timely and professional service.
Requirements
- Valid driver's license with an acceptable driving record.
- 5+ years of commercial hot-side and/or refrigeration service experience.
- Experience mentoring and supporting less experienced technicians.
- Strong diagnostic and troubleshooting skills across commercial foodservice and refrigeration equipment.
- Proven ability to work independently and manage service calls with minimal supervision.
- Excellent customer service and communication skills.
- Basic computer proficiency for service documentation and communication.
- Must possess standard industry hand tools.
- Ability to travel throughout the assigned service area.
- Ability to work occasional nights, weekends, and holidays as part of an on-call rotation.
- Strong mechanical aptitude and commitment to continuous learning.
Nice To Haves
- EPA Universal Certification preferred
Responsibilities
- Troubleshoots and repairs commercial kitchen and refrigeration equipment.
- Inspects the commercial kitchen and refrigeration equipment and their related components to ensure safe operation.
- Communicates with customer and branch staff regarding status of repairs to ensure schedule is maintained and delays are properly communicated with customers.
- Completes service tickets according to procedures.
- Tracks truck stock to ensure needed parts are stocked on vehicle.
- Sustains service vehicle, tools, and uniforms to Tech24 standards.
- Sets a positive example for less experienced and/or new technicians by being a Company advocate.
- Follows all company policies and procedures, particularly regarding safety.
Benefits
- Weekly Pay
- Company computer and equipment provided
- Generous paid time off
- paid holidays
- your birthday off
- Medical, dental, vision, and short-term disability coverage
- Long-term disability and basic life insurance at no cost to you
- 401(k) with company match and immediate vesting
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
