Hostperson, Brown's Beach House (Casual)

AccorHotel•Kohala Coast, HI

5d•Onsite

About The Position

Brown’s Beach House is Fairmont Orchid’s signature AAA Four Diamond fine dining restaurant well known for incomparable Hawaii Regional Cuisine and a spectacular oceanfront setting. Our innovative cuisine draws from simple pure flavors of locally grown produce and a diverse variety of fresh seafood. This role provides unique dining experiences to all of our guests through warm, personal & detailed service in a luxury, upscale, and fast-paced environment. The Hostperson ensures a positive first impression of the restaurant for our guests through detailed cleanliness, set-up, and ambiance control. They prepare appropriately for anticipated dining traffic by creating communication for servers & designating server section assignments. The Hostperson ensures guests receive a warm welcome, timely service, and a fond farewell, using guest names to offer a personalized service. They maintain menus to ensure we always have an adequate, clean supply and ensure cleanliness & orderliness of the host stand, including surrounding work areas. The Hostperson controls the flow of service in the dining outlet by seating guests in station rotation while maintaining the guest center reservation management system (Open Table). They handle reservation inquiries, take incoming telephone calls, note special requests by guests, and indicate special attention to VIP guests. The Hostperson performs opening/closing side duties as assigned and sets all tables according to standards and procedures. They assist other Food & Beverage outlets with their operations during peak times or when required and apply necessary precautions regarding the hotel's food safety and hygiene standards (HACCP). The Hostperson must be well versed in hotel fire & life safety/emergency procedures and maintain a high standard of personal appearance and hygiene at all times. Other reasonable duties assigned by the Management of the Hotel will also be performed.

Requirements

Ability to focus attention on guest needs, remaining calm and courteous at all times
Good reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Ability to work cohesively and collaboratively as part of a team
Detailed & service oriented with an eye for detail to be self-motivated and energetic.
Provide the necessary State and Federal Requirements to work in Food and Beverage (Tuberculosis Clearance)
Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Nice To Haves

Ability to speak other languages and basic understanding of local languages will be an advantage

Responsibilities

Provide unique dining experiences to all of our guests through warm, personal & detailed service in a luxury, upscale, and fast-paced environment.
Ensure a positive first impression of the restaurant for our guests through detailed cleanliness, set-up, and ambiance control.
Prepare appropriately for anticipated dining traffic by creating communication for servers & designating server section assignments.
Ensure guests receive a warm welcome, timely service, and a fond farewell, using guest names to offer a personalized service
Maintain menus to ensure we always have an adequate, clean supply
Ensure cleanliness & orderliness of the host stand, including surrounding work areas.
Control the flow of service in the dining outlet by seating guests in station rotation while maintaining the guest center reservation management system (Open Table)
Handle reservation inquiries, take incoming telephone calls, note special requests by guests, and indicate special attention to VIP guests
Perform opening/closing side duties as assigned and set all tables according to standards and procedures
Assist other Food & Beverage outlets with their operations during peak times or when required
Apply necessary precautions regarding the hotel's food safety and hygiene standards (HACCP)
Be well versed in hotel fire & life safety/emergency procedures
Maintain a high standard of personal appearance and hygiene at all times
Perform other reasonable duties assigned by the Management of the Hotel

Benefits

Preferred provider medical/drug/vision benefits starting at $16.98 for employees
Employer paid coverage for group life and accidental insurance coverage ($7,500) + Coverage is available for your ‘ohana!
401(k)/retirement saving plan & matching program
11 paid holiday/personal days per year
10 days of paid vacation that begin accruing immediately
50% discounts at hotel restaurants
30% discount on retail items at our Fairmont Store
30% discount of services offered in our Spa Without Walls
Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)
Complimentary meals in our employee dining facility