Bistro - Hostess/Cashier
About The Position
This position operates a cash register, collects payments from guests, and greets and escorts guests to dining tables. The role involves performing duties according to proper service etiquette and Company and departmental standards, responding to customer requests or complaints, and balancing the cash bank. Additionally, the Hostess/Cashier answers phones, provides dining information, and reflects the company culture of Satisfaction, Togetherness, Appreciation, and Recognition (S.T.A.R.). A critical responsibility includes immediately informing the on-site IGC Agent, Security, and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity, in accordance with the company's Self-Reporting Policy. Other duties include providing information about F&B outlets, casino/resort events, and performing miscellaneous duties as assigned, including room service.
Requirements
- Previous cash handling experience.
- High school diploma or equivalent preferred.
Responsibilities
- Operates a cash register.
- Collects cash, credit/debit, comps and room charge payments from guests.
- Greets and escorts guests to dining tables.
- Performs duties according to proper service etiquette and Company and departmental standards.
- Responds to customers’ special requests or complaints; informs the supervisor on duty.
- Counts money and balances bank with cage.
- Completes and submits transaction reports and documentation.
- Answers phones; directs calls and/or provides dining information upon request.
- Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.)
- Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.
- Provides guests the F&B outlets hours of operation and information related to casino/resort events.
- Provides room service.
- Perform miscellaneous duties as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
