Wellington's Hostess/Cashier

Full House Resorts, Inc•Rising Sun, IN

12d•Onsite

About The Position

This role is responsible for providing excellent service to guests, including supplying information on property services, assisting guests, answering phones, and ensuring guests are properly attended to. The Hostess/Cashier will also handle initial complaints, ensure a safe environment, stay updated on casino/resort events, and manage financial transactions accurately. A key responsibility includes reporting any violations of internal controls or gaming regulations.

Requirements

Ability to communicate effectively with others.
Understands and complies with all company and departmental rules and regulations.
May be required to obtain an Indiana Alcohol Beverage permit.

Nice To Haves

Previous cash handling experience preferred.
High school diploma or equivalent preferred.

Responsibilities

Supply guests with information on services available on property.
Assist guests following service essentials and direct guests to tables.
Answer phones and direct calls appropriately.
Ensure guests in each station are being properly attended.
Handle initial complaints and informs manager on duty.
Ensure a safe environment for fellow employees and guests.
Remain current on casino/resort events and hours of operation for all F&B outlets.
Utilize proper procedures and documentation for transactions.
Ensure bank is counted and balanced with cage.
Complete and submit related paperwork.
Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.).
Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.
Performs miscellaneous duties as assigned.