Hostel Inspector - QOS

Canadian Hostelling Association•Pearl City, HI

48d•Onsite

About The Position

This is a voluntary, temporary role open to current HI Canada staff. Candidates must apply and will take on inspection responsibilities in addition to their existing position. The role offers meaningful cross-network exposure and the opportunity to travel across Canada as part of your work. The Inspector will have a thorough knowledge of HIC Quality Standards, a keen eye for detail, and will have previously held a hostel manager position in a hostel with a minimum inspection score of 90%. For the right person, this is as much an opportunity as it is a responsibility. The primary function of this position is to ensure that all aspects of hostel operations comply with applicable regulations, safety standards, company policies and quality standards, thereby maintaining the integrity of the association and guest satisfaction by conducting regular and thorough inspections of all association hostels. The inspector monitors the cleanliness and maintenance of common areas, bedrooms, bathrooms, kitchens, building exterior and yard. You'll discuss these issues with the manager, assess the cleanliness of each available room, report your findings to the manager, and travel between hostels if necessary. Overall, the role of the Inspector is essential in ensuring the high standards and reliability that guests expect. The combination of detailed observation skills, in-depth hostel knowledge, and a commitment to continuous improvement is essential to excel in this position. This role requires approximately 5–10 business days of travel per year. Hostel assignment and the number of days required per inspection are determined by Sylvianne L’Allier (Operations Administrator). All travel and accommodation are covered. Inspectors receive a $150/day recognition payment in addition to their regular compensation. This work does not affect vacation or time off entitlements. Inspectors stay in HI Canada hostels during inspections and are required to spend at least one night on-site, access guest services, and participate in hostel social life as part of the evaluation. A flexible schedule is required, including availability for late-day and evening work.

Requirements

Excellent knowledge of Excel and Access software.
Management experience
Thorough understanding of HIC Quality Standards.
Attention to detail, meticulousness, precision, and commitment to high service standards.
Problem-solving and results-based approach
Previously held a hostel manager position in a hostel with a minimum inspection score of 90%.

Responsibilities

Evaluating compliance with legal, regulatory, and internal standards and procedures.
Identifying problems, recording findings of non-compliance, and providing actionable feedback for improvement.
Ensure corrective actions are effectively implemented, and follow-up inspections are conducted.
Work with other departments to improve the overall quality and safety of processes.
Prepare and present detailed reports on inspection of findings and results.
Train and guiding staff in compliance and quality control procedures.
In preparation for the inspection, review guest comments on the various booking websites to assess complaints, their relevance, and whether any actions have been taken to improve the guest experience.
A meeting is held with the manager or assistant manager after check-out time to review any improvements and renovations made since the last inspection, or any other items the manager feels should be highlighted.
The inspection will cover the following areas: kitchen, all common areas, up to 10 bedrooms, up to 10 bathrooms, exterior, etc. For large hostels it is possible that more than 10 bedrooms and bathrooms may be inspected.
A meeting will be arranged with the Manager or Assistant Manager later that day or the following day to discuss the findings.
A written report will be sent within one week of the inspection.
The hostel manager has fourteen (14) days from receipt of the inspection report to address any issues raised in the report.