Host | Victory Brewing - Kennett Square, PA

Artisanal Brewing Ventures•Kennett Square, PA

2d•Onsite

About The Position

The Host will greet and seat guests at the appropriate location in the dining room by following a server rotation, monitoring a waiting list, and answering the telephone. The host will also assist guests that are purchasing merchandise from the retail space. As a Host, you will serve as the face of our brand in the taproom, engaging with guests to educate them about our products while delivering an outstanding hospitality experience. This role combines product knowledge with exceptional customer service to create memorable interactions that reflect the values and quality of our brand.

Requirements

Must be at least 18 years of age (17 allowed in certain counties)
At least one year of related experience preferred
Excellent interpersonal skills and comfortability with discussing our products in detail with guests
Strong communication skills and the ability to work collaboratively in a fast-paced, team-oriented environment
Ability to use Table Maintenance technology to manage wait and floor plan
Basic computer skills and familiarity with point-of-sale systems
Must be able to remain in a standing position for extended periods of time
Must be able to lift and carry at least 20 pounds
Ability to perform physical tasks, including frequent bending, stooping and reaching

Responsibilities

Serve as the first point of contact in the taproom, greeting guests warmly and ensuring a welcoming and organized guest experience from arrival to seating
Answer the telephone to attend to guest needs and use Table Maintenance technology to manage wait and floor plan
Coordinate with other staff members to ensure smooth operation and exceptional guest experience
Process merchandise transactions accurately using the point-of-sale (POS) system
Knowledge and ability to answer guest's questions about merchandise
Restock the merchandise cooler and retail space to maintain an organized and visually appealing merchandise layout
Monitor inventory levels and assist with restocking and organizing products in the retail space
Maintain general cleanliness of host area, front taproom area, and merchandise area
Assist with other side work duties such as cleaning the dining area, preparing silverware, refilling condiments, restock restrooms, etc.
Performs other duties as assigned