Host

Trailborn Hotel Management LLC•Williams, AZ

32d•$0 - $18•Onsite

About The Position

The Host is responsible for managing the guest reservation / table management system, welcoming/greeting guests, escorting guests to their tables, and presenting menus. Hosts will also coordinate with service staff to ensure a smooth sequence of service, thank guests prior to their departure, and handle all pre-arrival / departure sequencing.

Requirements

Previous customer service or hospitality experience preferred, but not required
Experience handling reservations or guest seating systems is a plus
Excellent communication and interpersonal skills
Ability to stay positive and composed under pressure
Strong organizational and multitasking abilities
Basic math skills (for handling waitlists and seating rotations)
Friendly, approachable, and professional demeanor
Enthusiastic about creating a welcoming environment for guests
Punctual, reliable, and well-groomed
Team-oriented with a flexible, can-do attitude
Ability to stand for extended periods
Comfortable walking and moving around the dining area
Ability to occasionally lift items up to 25 pounds (e.g., chairs)

Responsibilities

Take pride in being the first point of contact (in person and on the telephone) for the restaurant.
Manage the table management / reservations system(s) to ensure restaurant optimization for experience and revenue.
Review all external marketing materials (website, google, Yelp, Tripadvisor, etc.) to ensure correct menus, hours of operation, contact info, etc. are listed.
Review all guest feedback and summarize for staff and management to review daily.
Communicate reservation info (names, allergies, happenings, VIPs, etc.) to service staff, kitchen, and Managers.
Manage guest flow into the restaurant by promoting bar patronage and never seating guests at a pace that doesn’t allow for proper servicing.