Host

The Cake Bake Shop Admin LLC•Carmel, IN

99d•$14 - $17

About The Position

Hosts create a welcoming first impression, manage guest flow, and support smooth dining room operations. They serve as a key communication link between guests, servers, kitchen staff, and management to help ensure a positive and efficient guest experience. Hosts greet and seat guests, manage reservations and table rotation, respond to guest questions and concerns, and communicate dining details and operational issues to the appropriate team members. They may also assist with to-go orders, payments, food and beverage service, bussing, and other front-of-house duties. The role includes maintaining clean, organized dining and serving areas, checking restrooms and supplies, supporting opening and closing duties, and following company policies and safety standards. Hosts must accurately record hours worked. Off-the-clock work is prohibited, and manager approval is required for shift extensions. Hosts may participate in an approved tip pool under the Company’s policy. Overtime is paid at the applicable regular rate, with the correct tip credit applied for straight-time hours as required by law. Management may assign additional related duties within compliance standards.

Requirements

Excellent communication and customer service skills.
Ability to multitask and work efficiently in a fast-paced environment.
Professional appearance and adherence to company grooming standards.
Accuracy when handling technology systems, including Toast and Open Table.
Ability to stand, walk, and carry trays for extended periods.

Nice To Haves

Prior experience in fine dining or upscale service is strongly preferred.

Responsibilities

Greet guests warmly upon arrival and provide menus.
Seat guests according to party size, reservations, accessibility needs, and dining room rotation.
Assign patrons to tables using established rotation guidelines to balance server sections.
Accurately receive, record, and manage dining reservations.
Respond to guest inquiries and provide information about restaurant specialties, features, and offerings.
Check on guest satisfaction, address concerns or complaints, and provide assistance as appropriate.
Communicate with kitchen staff, servers, and management to ensure dining details are handled properly.
Direct guests to coatrooms, restrooms, waiting areas, or lounges as needed.
Take and prepare to-go orders when assigned, ensuring accuracy and clear communication with guests.
Operate the POS system or cash register as assigned to accept payments for food, beverages, or to-go orders.
Assist restaurant team members by serving food or beverages, bussing tables, or supporting service during peak periods.
Inspect dining and serving areas to ensure cleanliness, organization, and proper setup.
Inspect restrooms for cleanliness and supplies and notify management of issues.
Maintain adequate supplies of menus, host stand materials, and guest-facing resources.
Support opening and closing duties, including organizing the host stand and front-of-house areas.
Help coordinate dining room activities to support prompt and courteous service.
Promptly communicate guest needs, service issues, or operational concerns to management.
Perform other reasonable duties assigned to support restaurant operations and guest service.
Maintain a professional appearance and demeanor and communicate clearly and courteously with guests and coworkers.
Follow company policies, including attendance, conduct, cell phone usage, and safety standards, and collaborate with all departments.
Accurately record all hours worked through the timekeeping system; do not perform off-the-clock work.
Obtain manager approval for shift extensions.