Host

Drift Coffee & Kitchen•Chapel Hill, NC

13d•Onsite

About The Position

We are seeking a professional and welcoming Host to assist with the front-of-house activities at our restaurant. As the first point of contact, the Host plays a crucial role in ensuring guests receive a warm welcome and enjoy a memorable dining experience from arrival to departure. This is an hourly role with tip eligibility. At Drift, we believe hospitality is more than serving coffee and food, it’s creating spaces where people feel welcomed, connected, and cared for. We’re looking for individuals who care deeply about serving others, creating thoughtful experiences, and meaningful connections. Through exceptional food and beverage, intentional hospitality, and inviting spaces, our team helps create memorable moments for every guest who walks through our doors. Our Mission Drift is a coffee and café brand committed to offering authentic, memorable experiences rooted in simplicity and care. We serve fresh, thoughtful food and beverages with heartfelt hospitality in clean, open environments designed to bring people together. Join us in creating spaces people want to return to — day after day.

Requirements

Prior experience in customer service or a hospitality role, with a demonstrated ability to engage and satisfy guests.
Excellent verbal and written communication skills, capable of interacting warmly and effectively with guests and team members.
A keen eye for detail, ensuring all aspects of the guest experience are managed effectively from cleanliness to personal interactions.
Flexibility to work various shifts, including evenings, weekends, and holidays, and adapt to changing business needs.
Ability to work cooperatively in a team environment, supporting colleagues and contributing to a positive workplace.

Responsibilities

Warmly greet guests upon their arrival, manage reservations, and oversee seating arrangements to ensure a smooth flow of service.
Address and accommodate special requests, dietary needs, and seating preferences to enhance guest satisfaction.
Act as the primary liaison between guests and restaurant staff, ensuring clear and effective communication to facilitate efficient service and address any guest concerns promptly.
Assist in maintaining the cleanliness and organization of the guest reception area, manage dining menus, and ensure all front-of-house materials are up-to-date and well presented.
Monitor and maintain compliance with all restaurant safety standards and sanitation regulations, ensuring a clean and safe environment for both guests and staff.