Host - The Aerie at Snowbird

POWDR • Snowbird, UT

4d • Onsite

About The Position

As a host, you will facilitate exemplary dining experiences by warmly greeting and seating guests, using names when possible, and maintaining a smooth operation using a waiting list or reservation program. Snowbird is situated in the middle of the Wasatch Mountain Range and is not only home to awe-inspiring views and mighty terrain, it is also home to employees equally as remarkable. Snowbird is continually looking for the best, those who share a passion for these mountains and the outdoors. Snowbird is a unique resort with distinct summer and winter seasons and offers full-time, part-time and seasonal positions.

Requirements

• High School Diploma or equivalent preferred.
• 0-6 months of job-specific work experience with demonstrated competence.
• Must be 18+
• Food Handler Permit.
• Demonstrate competency in operating dish machines and chemicals
• Requires some exercise of judgement within policy guidelines and without supervisory approval.
• Requires problem solving and initiation of activities within job description and have a strong understanding of other Snowbird operations.

Responsibilities

• Greeting guests warmly upon arrival, making them feel welcomed and comfortable.
• Managing reservations — taking and confirming reservations over the phone or online, and handling walk-ins during peak and off-peak times.
• Coordinating seating arrangements — using a table management system or floor chart to assign tables strategically, balancing server workloads and maintaining good table turnover.
• Providing menus and answering initial guest questions about specials, hours, or directions.
• Estimating and communicating wait times accurately to guests, especially walk-ins.
• Managing the waitlist — keeping track of guests in line and updating servers on table availability.
• Escorting guests to their tables, presenting menus, and introducing servers or providing brief orientation.
• Maintaining cleanliness and organization of the host station, dining area, and entryway.
• Communicating with servers and staff about table needs, guest status, and any special requests.
• Handling guest complaints professionally and ensuring satisfaction.
• Processing payments and providing change when needed.
• Assisting with cleaning tasks during busy periods to keep the restaurant running smoothly.

Benefits

• Ski pass and comp ticket benefits
• Discounts at Snowbird eateries, retail shops, mountain school, lodging and daycare for employees
• 401k
• Discounts with Powdr partners
• Free transportation to work: UTA Bus, Rideshare Vans, Alta Shuttle and Employee Blue Shuttles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED