Host - Beauty & Essex New York

Tao Group Hospitality•New York, NY

About The Position

The Host at Beauty & Essex New York guides guests to appropriate tables as directed by the maître d’ and interacts with guests, team members, and supervisors in a polite, courteous, and hospitable manner. The role supports gracious hospitality by anticipating guest needs, managing reservations and calls, maintaining the entrance area, and assisting with front desk setup and service procedures. The position includes opening and closing duties, menu organization, coat and belongings check where applicable, attendance at pre-service meetings and training, and reporting damaged or broken equipment to management. Hosts are expected to maintain a positive, professional attitude, contribute to the team, and complete additional duties as assigned. The work may take place in an office, casino, nightclub, bar, lounge, and/or restaurant setting. Conditions may include varying noise levels, crowds, and smoke, exposure to cleaning materials, and a fast-paced or stressful environment. Extended hours, irregular and evening shifts, weekends, and holidays may be required. Hosts must maintain a neat, professional appearance and be able to stand for extended periods, move quickly, and push or lift up to 75 pounds, with or without assistance. Reasonable accommodations may be made for individuals with disabilities.

Requirements

Previous hospitality experience.
Previous host person experience.
Experience in a high-volume restaurant, nightclub, or lounge.
Ability to write, read, and communicate verbally.
Ability to print legibly for team members, management, and guests.
Ability to stand for extended periods and move quickly.
Ability to push and lift up to 75 pounds, with or without assistance.
Ability to maintain a professional, neat, and well-groomed appearance in accordance with company standards.
Ability to interact professionally and courteously with internal and external customers, managers, and coworkers.
Ability to maintain confidentiality.
Ability to handle a fast-paced, busy, and somewhat stressful environment.
Complete Tao Group Hospitality in-venue host person training.

Responsibilities

Guide guests to appropriate tables as directed by the maître d’.
Anticipate and accommodate guest needs.
Maintain the cleanliness and orderliness of the entrance area.
Comply with Department of Health and company sanitation standards.
Take and process guest reservations.
Assist with incoming calls and answer guest questions.
Check guests’ coats and other belongings where applicable.
Assist with setting up the front desk area and perform side-work and opening and closing procedures as directed.
Ensure appropriate menus are printed and ready for service; organize menu books with current menus and collect menus throughout the venue during the shift.
Report breakage and damage to equipment or furniture to management immediately.
Attend and participate in daily pre-service meetings, training sessions, and departmental meetings.
Learn by listening to and observing team members, share knowledge, and lead by example.
Maintain a positive and professional attitude and demonstrate knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.
Work as part of a team and support fellow team members.
Complete additional tasks as assigned.