Host - RIZE, Carmel

CRG Dining•Carmel, IN

About The Position

As a Host at RIZE, you are the first point of contact for guests and play a crucial role in providing exceptional customer service. Your warm and welcoming demeanor sets the tone for the dining experience, while your organizational skills help ensure efficient seating and guest satisfaction. The position involves greeting and seating guests, managing reservations and waitlists, assisting guests, and coordinating with restaurant staff to support a smooth dining experience. The role is classified as non-exempt and is eligible for overtime compensation in accordance with applicable regulations. Training will be provided. The company offers competitive compensation, a welcoming team environment, and opportunities for growth within the restaurant.

Requirements

Excellent customer service and communication skills.
Friendly and outgoing personality with a positive attitude.
Strong organizational and multitasking abilities.
Ability to remain calm and professional in high-pressure situations.
Ability to stand, walk, and move around the restaurant for extended periods.
Ability to occasionally lift and carry items weighing up to 20 pounds.
Flexibility to work evenings, weekends, and holidays.

Nice To Haves

Familiarity with reservation systems or software is a plus.
Previous host/hostess experience is preferred but not required.

Responsibilities

Welcome guests with a friendly, positive attitude; manage waitlists and reservations, estimate wait times, escort guests to tables, present menus, and seat guests according to seating charts and server rotation.
Take and confirm reservations by phone or through the restaurant's reservation system, maintain accurate reservation records, and communicate special requests and guest preferences to servers and kitchen staff.
Provide information about the restaurant, menu items, daily specials, and promotions; assist with coat check if applicable; and handle guest inquiries, concerns, and special requests professionally.
Communicate and coordinate with servers, bussers, and kitchen staff to manage guest flow, share relevant guest information, and support efficient seating and service.
Track waiting guests, notify them when tables are ready, and communicate waitlist status and estimated wait times.
Keep the host/hostess stand and waiting area clean, organized, and stocked; ensure menus and promotional materials are in good condition and available.