Host - RIZE, Carmel

CRG Dining • Carmel, IN

2d

About The Position

As a Host at RIZE, you are the first point of contact for guests and help provide exceptional customer service. A warm, welcoming demeanor sets the tone for the dining experience, while strong organizational skills support efficient seating and guest satisfaction. The role includes greeting and seating guests, managing reservations and waitlists, providing information and assistance, coordinating with restaurant staff, and maintaining an organized host stand and waiting area. The position is classified as non-exempt and is eligible for overtime compensation in accordance with applicable regulations.

Requirements

• Excellent customer service and communication skills.
• Friendly, outgoing personality and positive attitude.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional in high-pressure situations.
• Ability to stand, walk, and move around the restaurant for extended periods.
• Ability to occasionally lift and carry items weighing up to 20 pounds.
• Flexibility to work evenings, weekends, and holidays.

Nice To Haves

• Familiarity with reservation systems or software.
• Previous host or hostess experience; experience is preferred but not required, and training will be provided.

Responsibilities

• Welcome arriving guests with a friendly and positive attitude.
• Manage reservations and waitlists, estimate wait times, and keep waiting guests informed.
• Escort guests to their tables, present menus, and provide assistance as needed.
• Seat guests according to seating charts and server rotation to optimize table turnover.
• Take and confirm reservations by phone or through the restaurant's reservation system, and maintain accurate reservation records.
• Communicate guest preferences and special requests to servers and kitchen staff.
• Provide information about the restaurant, menu items, daily specials, and promotions.
• Assist guests with coat check, if applicable, and handle inquiries, concerns, and special requests professionally.
• Communicate and coordinate with servers, bussers, and kitchen staff to support efficient seating and a smooth dining experience.
• Keep the host stand and waiting area clean, organized, and stocked, and ensure menus and promotional materials are in good condition.

Benefits

• Competitive compensation.
• Welcoming team environment.
• Opportunities for growth within the restaurant.
• Overtime compensation in accordance with applicable regulations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed