Host - Part Time

Bass Pro Shops•East Peoria, IL

3d•$15 - $250•Onsite

About The Position

The Host ensures all restaurant guests are greeted, made to feel welcome and seated in a friendly and courteous manner. This role supports a strong commitment to world-class customer service by greeting patrons, managing waitlists, seating guests, and answering customer inquiries. The Host also handles phone calls, books reservations, performs opening and closing duties, and assists with table setup. Additionally, they are responsible for maintaining restrooms and acknowledging guests upon departure.

Requirements

Experience in and passion for consumer service
Willingness to learn new skills and be a team player
An attitude of flexibility and mindfulness about the team approach
Follow proper procedures as disclosed in Standard Operating Procedures as explained to staff
Ability to memorize and become knowledgeable of menu items
Strives and has the ability to work well with a team, to prioritize, has a sense of urgency and a real concern for guest satisfaction
Intrinsically motivated takes pride in owns work
Has the ability to stay calm, organized, and efficient when busy
Regular walking, standing, lifting (up to 50lbs), bending, stooping, etc.

Nice To Haves

High school diploma/GED preferred.

Responsibilities

Greets all restaurant patrons immediately upon their arrival.
Inquires as to the number of guests in the party; maintains wait lists and communicates wait time to guests.
Assigns guests to server stations in a fair and equitable manner; takes guests to server’s station, along with the appropriate number of menus and seats guests accordingly.
Controls guest volume level at entrance to restaurant.
Attends to and anticipates guests needs while waiting to be seated.
Answers customer inquires about the menu, restaurant and Bass Pro Shops.
Answers phones; books reservations as requested.
Performs opening and closing side work duties as assigned; assists with pre-bussing and table set up activities.
Acknowledges and thanks guests upon their departure from the restaurant.
Maintains restrooms throughout shift.