Part Time Host

AccorHotel • Boston, MA

4d • $26 - $29 • Onsite

About The Position

The Host is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for organizing the floor, the floor plan, distribution of sections, menus etc. Host/Hostess communicates with kitchen team at all times as well as the MOD. Additionally, the Host maintains menus, host stand and reservation system/phone. Proper etiquette is a must at all times. Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

Requirements

• High School diploma or equivalent.
• Excellent reading, writing and oral proficiency in the English language.
• Must be able to effectively communicate, both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Raffles Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Raffles Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas if needed.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties if requested by management.
• Maintain a friendly and warm demeanor at all times.

Nice To Haves

• Some food and beverage experience at a luxury hotel or restaurant an asset.
• Proficient knowledge of wines, spirits, and mixed drinks. (bench test preferred)

Responsibilities

• Have a thorough knowledge of menus and current specials in applicable outlets.
• Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
• Be familiar with the operation of the Open Table
• Ensure menus are clean.
• Ensure that there are updated menus for each shift.
• Perform opening and closing procedures and side-work duties.
• Ensure that the host stands is kept stocked, tidy and clean.
• Service guests to the standard steps of service.
• Escort guests to their tables and pull chairs for them.
• Bring the guest’s drinks using a tray when escorting them to the restaurant from the bar.
• Be familiar with fire extinguishers, locations and know how to use them.
• Ensure overall guest satisfaction.
• Other duties as assigned.

Benefits

• Employee benefit card offering discounted rates in Accor worldwide for you and your family.
• Excellent Company benefits including medical, dental, vision and life insurance.
• Personalized development opportunities across Accor's extensive brand portfolio.
• Ability to make a difference through our Corporate Social Responsibility activities

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED