GUEST SERVICES-OCEAN PRIME WASHINGTON D.C.

Cameron Mitchell Restaurants•WASHINGTON, DC

9d•$18 - $20•Onsite

About The Position

Cameron Mitchell Restaurants is seeking a Host for Ocean Prime in Washington, D.C. Guest Services is responsible for creating a positive first impression and welcoming guests by phone and in person. The role controls seating in the dining room to support service quality, guest satisfaction, and sales opportunities. Hosts are expected to exemplify hospitality, respond to guest questions and concerns, collaborate with coworkers and management, and follow restaurant safety and operating standards.

Requirements

A genuine approach to hospitality.
Leadership, kindness, and positivity.
A “Yes is the Answer!” mentality.
Values teamwork, family, and community.

Responsibilities

Arrive on time for scheduled shifts and maintain a clean uniform and good personal hygiene.
Exemplify hospitality standards and answer guests’ questions about the restaurant.
Handle guest requests and complaints with guest satisfaction as the priority.
Cooperate with management and coworkers, assisting with duties as needed.
Communicate suggestions for improvement positively.
Follow national, state, and local safety, health, and sanitation guidelines.
Report potentially unsafe conditions and use materials and equipment properly.
Know the restaurant’s emergency procedures.
Perform assigned duties and maintain knowledge of standards and procedures in the associate handbook.
Welcome guests by phone and in person and manage dining-room seating to support service quality, guest satisfaction, and sales opportunities.