Guest Services-Ocean Prime Washington D.C.

Cameron Mitchell External•Washington, DC

8d•Onsite

About The Position

Cameron Mitchell Restaurants is hiring a Host for Guest Services at Ocean Prime in Washington, D.C. Guest Services creates a positive first impression and makes guests feel welcome both by phone and in person. The role manages guest seating in the dining room to support service quality, guest satisfaction, and sales opportunities. Hosts are expected to exemplify hospitality standards and contribute to a positive, inclusive, team-oriented environment.

Requirements

A genuine approach to hospitality.
Leadership, kindness, and positivity.
A “Yes is the Answer!” mentality.
Values teamwork, family, and community.
Ability to follow restaurant safety, health, and sanitation guidelines and procedures.

Responsibilities

Report to work on time according to the work schedule.
Maintain a uniform that meets restaurant requirements and keep it clean.
Practice positive personal hygiene and cleanliness during all work shifts.
Exemplify hospitality standards.
Answer guests’ questions about the restaurant.
Handle guest requests and complaints with guest satisfaction as the priority.
Cooperate with management and coworkers and assist with duties when needed.
Communicate suggestions for improvement positively.
Follow national, state, and local safety, health, and sanitation guidelines specified by the restaurant.
Report potentially unsafe conditions and use materials and equipment properly.
Know the restaurant’s emergency procedures.
Perform assigned duties and maintain knowledge of standards and procedures in the associate handbook.
Create a positive first impression and make guests feel welcome by phone and in person.
Control seating in the dining room to support service quality, guest satisfaction, and sales opportunities.