Mason Street Grill Host - Full Time
The Marcus Corporation•Milwaukee, WI
About The Position
Mason Street Grill is seeking a dedicated Host to deliver welcoming, professional service and create memorable dining experiences in an upscale, fast-paced restaurant. The Host makes a positive first impression, helps guests throughout their visit, and supports smooth restaurant operations by managing reservations, waitlists, and seating flow. The role also involves responding to phone calls and guest inquiries, coordinating with restaurant colleagues, and keeping the host stand and entrance area polished.
Requirements
- Excellent communication and guest service skills, with a passion for hospitality.
- Ability to stay organized and composed while managing multiple priorities in a fast-paced restaurant environment.
- Professional appearance and demeanor, and ability to create welcoming experiences for diverse guests.
- Strong attention to detail and confidence using reservation and seating management systems.
- Flexible availability, including evenings, weekends, and holidays.
Nice To Haves
- Previous host, customer service, or hospitality experience.
Responsibilities
- Welcome guests with genuine hospitality and provide exceptional service from arrival through departure.
- Manage reservations, waitlists, and seating arrangements to maintain efficient table flow and enhance the guest experience.
- Answer phone calls and provide accurate information about dining options, hours, special events, and restaurant offerings.
- Coordinate with servers, bussers, and managers to support restaurant operations and accommodate guest needs and special requests.
- Maintain a polished host stand and entrance area.
- Ensure guests are seated promptly and professionally.
Benefits
- Competitive pay
- Early wage access
- Paid time off
- Discounted on-site self-parking
- 401(k) employer match
- Access to Employee Assistance Programs
- Career growth opportunities, including transfers between properties while maintaining service longevity
- Complimentary, well-balanced meal every shift
- Room discounts at Marcus Hotels & Resorts, Historic Hotels of America, and Preferred Hotel properties
- Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, and spas, as well as discounted movie tickets at Marcus Theaters
- Health and benefit packages are available for full-time associates
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
