Bell Street Eatery Host
About The Position
The Host is responsible for greeting guests and arranging for prompt seating, ensuring guests feel welcome and comfortable in accordance with Boyd Gaming customer service standards. This role actively builds and retains guest relations, acts as a mentor to other team members, and provides superior guest service. The Host must have the resiliency to deal with difficult guests and the ability to work harmoniously with guests. Responsibilities include greeting guests in a friendly, courteous manner and arranging for seating, monitoring room atmosphere, and providing information on all aspects of Boyd Gaming services and facilities. In front-of-house areas, the Host greets guests, answers inquiries, and ensures customer satisfaction. The role also involves answering telephones, handling guest inquiries in person or by telephone, and assisting with overall room functions by cleaning and resetting tables, managing menus, folding napkins, and distributing customer comment cards. Effective communication with customers and employees, and the ability to move efficiently around work areas are essential. This position operates in a working environment that can be noisy, crowded, and smoky, depending on customer volume.
Requirements
- Excellent customer service skills.
- 1 year of fine dining experience required.
- Must successfully pass background check.
- Must be 18 years of age.
Nice To Haves
- Experience in fine dining preferred.
Responsibilities
- Greeting guests in a friendly, courteous manner and arranging for prompt seating.
- Ensuring guests feel welcome and comfortable.
- Actively building and retaining guest relations.
- Mentoring other team members.
- Providing superior guest service.
- Dealing with difficult guests.
- Working harmoniously with guests.
- Monitoring room atmosphere.
- Providing information on all aspects of Boyd Gaming services and facilities.
- Answering inquiries before completing sales transactions.
- Ensuring customer satisfaction.
- Answering telephones and handling guest inquiries.
- Cleaning and resetting tables.
- Managing menus.
- Folding napkins.
- Handing out customer comment cards.
- Communicating effectively with customers and all levels of employees.
- Effectively and efficiently moving around all work areas.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
