Host | Victory Brewing - Kennett Square, PA

Artisanal Brewing Ventures•Kennett Square, PA

8d•Onsite

About The Position

The Host serves as the first point of contact in the Victory taproom, greeting and seating guests at appropriate dining-room locations according to the server rotation. The role monitors the waiting list, answers the telephone, uses Table Maintenance technology to manage waits and the floor plan, and coordinates with staff to support an organized, welcoming guest experience. The Host also assists guests purchasing merchandise, answers questions about merchandise, processes transactions, and maintains an appealing, stocked retail space. This role combines product knowledge and customer service to deliver hospitality that reflects the brand’s values and quality.

Requirements

Must be at least 18 years of age; 17 is allowed in certain counties.
Excellent interpersonal skills and comfort discussing products in detail with guests.
Strong communication skills and ability to work collaboratively in a fast-paced, team-oriented environment.
Ability to use Table Maintenance technology to manage the wait and floor plan.
Basic computer skills and familiarity with point-of-sale systems.
Ability to remain standing for extended periods.
Ability to lift and carry at least 20 pounds.
Ability to perform physical tasks, including frequent bending, stooping, and reaching.

Nice To Haves

At least one year of related experience is preferred.

Responsibilities

Greet guests warmly and help ensure a welcoming, organized experience from arrival through seating.
Seat guests in the appropriate dining-room location by following the server rotation and monitor the waiting list.
Answer the telephone and attend to guest needs.
Use Table Maintenance technology to manage the wait and floor plan.
Coordinate with other staff members to support smooth operations and an exceptional guest experience.
Process merchandise transactions accurately using the point-of-sale system.
Answer guests’ questions about merchandise.
Restock the merchandise cooler and retail space, and help monitor inventory and organize products.
Maintain cleanliness in the host area, front taproom area, and merchandise area.
Assist with side work, including cleaning the dining area, preparing silverware, refilling condiments, and restocking restrooms.
Perform other duties as assigned.