Host (Longhouse)

Cowlitz Indian Tribe • Ridgefield, WA

3d

About The Position

The Host greets guests and facilitates their experience by scheduling reservations, organizing server sections, and maintaining efficient customer flow. The role communicates customer feedback and informs staff about menu or operational changes. Hosts promote superior guest service and help maintain a positive organizational culture according to the Spirit of Tâlícn and ilani Core Values.

Requirements

• High school diploma, GED, Recognized Equivalent of a High School Diploma (RED), or Foreign High School Diploma (FHD).
• Must be over 18 years of age.
• Excellent interpersonal skills and the ability to foster a supportive and enabling team environment.
• A friendly smile, a good attitude, and excellent customer service skills.
• Ability to communicate effectively in English.
• Must be dependable, flexible, and available to work any shift, especially weekends.
• Ability to stand and perform bending and lifting during an 8- to 10-hour shift.
• Willingness to work in a smoking environment.
• Willingness to adhere to company health and safety measures.

Nice To Haves

• Previous host or hostess experience.

Responsibilities

• Promote superior guest service.
• Maintain and perpetuate a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
• Prepare and organize reservations.
• Greet guests in a friendly and professional manner.
• Communicate with management, kitchen staff, and serving staff to seat guests with menus at appropriate tables according to the seating chart, without overloading the kitchen or a particular server.
• Communicate with guests to ensure satisfaction with food and service.
• Respond appropriately to customer complaints and bring issues to a manager's attention.
• Inform guests about menu specials, entertainment, and area events.
• Perform cashier functions as required.
• Plan parties or special events.
• Perform marketing and other promotional services.
• Clean, clear, and set tables as required.
• Participate in end-of-shift side duties.
• Perform other tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED