Host - Crane Club Restaurant New York

Tao Group Hospitality•New York, NY

15h•$20 - $23•Onsite

About The Position

The Host is responsible for guiding guests to their tables as directed by the maître d', interacting with guests, team members, and supervisors in a polite, courteous, and hospitable manner to ensure gracious hospitality. This role involves anticipating and accommodating guest needs, maintaining the cleanliness and orderliness of the entrance area, and complying with sanitation standards. The Host actively takes and processes reservations, assists with incoming calls and guest inquiries, and may be responsible for checking coats and belongings. Additionally, the Host assists with setting up the front desk, performs side-work, and opening/closing procedures, ensuring menus are ready and organized. They report any equipment damage, attend pre-service meetings and training sessions, and learn by observing and sharing knowledge. A positive and professional attitude is essential, along with demonstrating knowledge of Tao Group Hospitality and its partners. The Host works as part of a team, providing support to colleagues, and completing additional tasks as assigned.

Requirements

Previous hospitality experience
Previous host person experience
Experience in a high-volume restaurant/nightclub/lounge.
Ability to write, read, and verbally communicate.
Must have good positive energy throughout the day.
Must be able to print legibly for Team Members, management, and guests to read.
Must be able to stand for extended periods of time.
Must be able to move quickly.
Must be able to push and lift up to 75 lbs. with or without assistance.
Maintain a professional, neat, and well-groomed appearance adhering to Company standards.
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner.
Ability to maintain confidentiality.
Ability to handle a fast-paced, busy, and somewhat stressful environment.

Nice To Haves

Tao Group Hospitality in-venue host person training

Responsibilities

Guides guests to appropriate table as directed by the maître d’.
Interacts with the restaurant guests, fellow team members, and supervisors in a polite, courteous, and hospitable manner to ensure gracious hospitality.
Anticipates and accommodates the needs of the guest.
Maintains the general cleanliness and orderliness of the entrance area.
Complies with Department of Health and company sanitation standards.
Actively takes and processes reservations for guests.
Assists with incoming calls and answering questions from guests.
Responsible for checking guests’ coats and other belongings (where applicable).
Assists with setting up front desk area, performs side-work and other opening/closing procedures as directed by management.
Ensures that all appropriate menus are printed and ready for service.
Responsible for making sure all menu books are organized with current menus.
Collects menus throughout the venue during shift.
Completes opening duties as assigned or directed.
Completes closing duties as assigned or directed.
Reports all breakage, and damage of equipment or furniture immediately to management.
Attends and participates in daily pre-service meetings.
Participates in any training sessions or departmental meetings.
Learn by listening, observing other team members, and sharing knowledge while leading by example.
Portrays a positive and professional attitude.
Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.
Works as part of a team and provides help and support to all fellow team members.
Assist and/ or complete additional tasks as assigned.