Captain - Crane Club Restaurant New York

Tao Group Hospitality•New York, NY

11d•Onsite

About The Position

The Captain role at Crane Club Restaurant New York is responsible for actively taking orders, conducting full and complete food/beverage service, and monitoring guests’ dining experience. This role requires interaction with dining room guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality. The Captain will anticipate and accommodate guest needs, maintain cleanliness of assigned stations and the venue, and provide professional and exceptional service. Responsibilities include presenting menus, answering questions, making suggestions, informing guests of specials, soliciting allergy or dietary restrictions, accurately entering orders into the POS system, following payment procedures, ensuring timely delivery of food and beverages, communicating with and supporting co-workers, possessing in-depth menu knowledge, serving alcoholic beverages according to regulations, complying with sanitation standards, completing end-of-shift financial procedures, communicating guest needs to support staff and management, and performing opening/closing procedures. The role also involves attending pre-service meetings and training sessions, learning through observation and knowledge sharing, and demonstrating a positive and professional attitude. The Captain will also learn about Tao Group Hospitality and its partners, and assist with additional tasks as assigned.

Requirements

Previous hospitality experience
Previous dining room experience
Previous experience in a high-volume restaurant/nightclub/lounge
Ability to write, read, and verbally communicate
Must have good positive energy throughout the day
Must be able to print legibly for Team Members, management, and guests to read
Must be able to stand for extended periods of time
Must be able to move quickly
Must be able to push and lift up to 75 lbs. with or without assistance
Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
Exposure to cleaning materials
Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
Maintain a professional, neat, and well-groomed appearance adhering to Company standards
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment
Tao Group Hospitality in-venue dining room server training

Responsibilities

Anticipate and accommodate the needs of the guests
Maintain general cleanliness of assigned stations and the entire venue
Provides professional and exceptional service
Presents menus, answers question and make suggestions for all food and beverage items
Informs guests of all food and beverage specials, with prices
Required to solicit any allergy or dietary restrictions from each guest
Accurately enter all orders into the POS system and follows proper cash/payment card procedures
Ensures the delivery of all food and beverage to the guests
Follow supervisor’s instructions, communicate with and support co-workers while being a team player
Possesses in-depth knowledge of all food and beverage menus and the company
Serves all alcoholic beverages in accordance with all state regulations and alcohol awareness training standards
Complies with Department of Health and company sanitation standards
Works as part of a team and provides help and support to all fellow team members
Accurately completes all end-of-shift financial procedures
Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, managers, and chefs
Properly sets-up floor and other opening/closing procedures as directed by management, including: Ensures all tables, chairs and banquettes are clean and free of debris, Sets tables with proper settings, Wipes down chairs, tables, and banquettes, Stocks side-stations with prescribed supplies, Completes opening duties as assigned or directed, Completes closing duties as assigned or directed, Reports all breakage, and damage of equipment or furniture immediately to management
Attends and participates in daily pre-service meetings
Attends and participates in any training sessions or departmental meetings
Learn by listening, observing other team members, and sharing knowledge while leading by example
Portrays a positive and professional attitude
Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments
Works as part of a team and provides help and support to all fellow team members
Assist and/ or complete additional tasks as assigned