Full Time)

Study Hotels•Baltimore, MD

5d•Onsite

About The Position

Dear Charles is currently seeking a Host/Food Runner to provide genuine hospitality and the highest quality of service to our guests. The ideal candidate can create an engaging environment, providing courteous, responsive, guest-centered service. Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences.

Requirements

Ability to maintain a friendly, cheerful, and courteous demeanor at all times.
High school diploma or general education degree (GED).
2+ years of experience in a formal dining or upscale casual environment.
Flexibility to work any shift, including evenings, weekends, and holidays.
Excellent verbal and written interpersonal communication skills.
Proficiency in English required.
Strong organizational skills, including follow-up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment.
Ability to positively communicate and interact with all hotel departments.
Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 40 lbs.
Ability to stand for long periods indoors with a thematically climate-controlled workstation.
Satisfactory completion of background check.

Responsibilities

Provides the highest and most efficient level of hospitality and customer service expected by our guests.
Greets and seats guests upon entering the restaurant.
Records and confirms reservations through ToastTable or through call-in requests.
Monitors guest waiting list.
Answer telephones to service internal and external guests.
Handles room service and to go orders via telephone.
Handles cash, credit cards, and guest room charges.
Assists with serving guests by bringing out meal orders if servers are busy.
Helps monitor and observe guest’s dining experience to ensure guest are satisfied with the food and service and respond promptly and courteously to correct any problems.
Maintains a level of knowledge of all menu items and beverage programs.
Is a team player and assists others when and where necessary to ensure a seamless guest experience.
Completes the setup and breakdown of sections, including detailed cleaning of the work area and surrounding areas.
Works with servers to ensure that orders are completed according to request and on time.
Maintains a safe and clean work environment.
Reports any damages, shortcomings, and disturbances to managers or supervisors.
Ensures the restaurant operation procedures and hygiene meet food safety standards and regulations.
Has the ability to work a flexible schedule, including weekends and holidays.
Has the availability to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the Restaurant General Manager.
Any other duties assigned by Supervisor or Manager.