F&B Host Hotel - Aramark F&B located at LEGOLAND CA Resort - Legoland California Hotels

Aramark•Carlsbad, CA

2d•Onsite

About The Position

We’re seeking an artist in disguise, a jack-of-all-trades, or better yet, a Host/Hostess! As our host, you’ll be both the first and last impression our customers have. Your role is all about social connection—where a smile and sincere greeting go a long way. You’ll greet and seat guests at dining locations and provide general assistance, ensuring our customers leave happy. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Requirements

Able to pass a Food Handler certification exam
Sufficient education or training to read, write, count and follow verbal and written instructions
Be able to work quickly and concisely under pressure.
Available to work holidays and weekends as well as shorter or longer hours due to business volume.
Frequent lifting, pushing, pulling, bending, squatting, and stopping.
Expect constant walking and standing during shifts.
Occasional crawling and climbing.
Frequently lift and carry items weighing 20 to 40 pounds, including lifting trays over the shoulder.
Ability to lift up to 60 pounds.
The role will require wearing uniforms and Personal Protective Equipment (PPE).
Ability to work inside kitchen area, interacting with heated equipment, various foods, loud noise, chemicals and other at risk conditions.
Exposure to extreme temperature changes.
Remember that adaptability and a positive demeanor are essential in this dynamic environment. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Responsibilities

Work effectively with team members to deliver exceptional customer service, focusing on creating a positive experience for children and all guests.
Maintains excellent customer service and positive demeanor towards guests, customers, clients, co-workers, etc.
Greet and help customers as they enter the restaurant or approach food lines and counters.
Deliver exceptional customer service by striving to exceed guest expectations and focusing on creating a positive experience for children.
Greet and seat guests in a friendly, efficient and courteous manner.
Assist servers, bartenders, etc. with serving customers.
Accurately manage the digital reservation system to strategically seat customers, ensuring balanced server assignments and prompt seating.
Ensure needs or requests are accommodated and allergy concerns are escalated.
Maintain the appearance and cleanliness of the front-of-house environment.
Work closely with the kitchen staff, providing help where needed to optimize the guest experience.
Maintain a clean and organized work and storage area, including sweeping, mopping, washing, scrubbing, and polishing kitchen surfaces.
Work in a fast-paced and multi-task environment with varying temperatures, both indoor and outdoor.
Assist with catering and special events as needed.
Adhere to the uniform policy.
Adheres to Aramark and client companies, San Diego County, and OSHA safety policies and procedures for proper food safety, sanitation, storage and disposal.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.