Naupaka Host/Hostess (Full Time)
About The Position
The Naupaka Host/Hostess is responsible for welcoming patrons, seating them, and ensuring quality and rapidity of facilities and services. This role involves managing reservations, directing waitstaff, resolving guest complaints, and maintaining the cleanliness and appearance of the dining area. The Host/Hostess will also assist the restaurant manager in overseeing service staff, reviewing daily schedules, and ensuring a personalized guest experience. Key duties include greeting guests, presenting menus, answering the phone, and possessing knowledge of menu items. The role requires adherence to service standards and SOPs, maintaining a clean work area, and thanking guests upon departure. Additional duties may include recommending resort facilities and maintaining menu cleanliness. The position involves working indoors and outdoors in various weather conditions.
Requirements
- Department of Health TB clearance
- Must be able to read and write to perform job duties
- Must be pleasant, friendly and smiling
- Must be at least 18 years of age if serving or selling alcoholic beverages
- Able to manage the seating in the dining room to insure prompt and efficient guest service.
- Able to stand, walk and reach during most of shift.
- Able to handle disgruntled guests
- Able to lift and carry up to 25 lbs.
- Able to communicate verbally employees, managers and guests.
- Able to communicate over the phone.
- Knowledgeable of restaurant menu items
Nice To Haves
- Recommend the resort’s restaurants and facilities to guests.
Responsibilities
- Welcome patrons and seat them at tables or in the lounge.
- Ensure quality and rapidity of facilities and services.
- Answer phone and schedule dining reservations.
- Direct waithelp and service attendants to ensure courteous and rapid service.
- Resolve or assist in resolving guest complaints.
- Inspect the dining room serving stations and equipment for cleanliness and orderly appearance.
- Assist waithelp and service attendant in expediting service to guests.
- Assist the restaurant manager in overseeing the restaurant service staff.
- Review daily work schedule and assign workstations.
- Review occupancy report and reservations, VIP’s, special requests or occasions.
- Greet and welcome guests to the restaurant and seat them at the table, present menu and personalize the service.
- Answer the telephone promptly and take dining reservations, noting special requests or occasion.
- Respond to guest requests or inquiries.
- Consistently perform tasks as specified on sequence of service standards and SOPs.
- Maintain a clean and orderly work area and dining room.
- Thank guests upon their departure, call valet if needed.
- Recommend the resort’s restaurants and facilities to guests.
- Maintain cleanliness and adequate par levels of menus.
- Assist waithelp and service attendants in expediting service to guests or resetting tables.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
